Business Communication

G
ESTURES
Gestures play a significant role in making the intent of the communication effective and content
productive. The gestures like playing with the ring, twisting a key chain or clasping one’s hand tightly
may indicate the state of mind of the speaker affecting both the encoding and decoding of his/her
message in communication.
An efficient speaker learns to inculcate appropriate gestures by practising the same in front of
mirror. He/she also seeks the guidance , in this regard, from his/her friends and colleagues. However,
in the use of gestures one should be constantly self-evaluating judging and using the right gesture for
the right impact. It is also true that on making gestures one should be careful and cautious about the
cultural limitations, sexual implications, moral bindings. Gestures do add meaning to the message but
they may turn awkward if not used keeping time, place and person in the communication. Some
example are handshake, sitting position, thumbs up, hand to face, head nod, collar pull, thumb and
finger rub, eye signals, wink of the eye etc.
C
LOTHING
 
AND
 A
CCESSORIES
Clothing is very important aspect of body language. It requires judgement to make a subtle impression
by what you wear. The colour, design, cut and fitting, combine to make up the dress. In India we have
several choices as it is acceptable to wear clothing of national style or of western style. Appropriateness
for the occasion is essential, the formality of the occasion, the time of the day, the season, the cultural
background of the people who will be present and the conventions of your own organization should
provide good guidance.
Accessories like tie, footwear, jewellery need careful selection and should be comfortable to wear.
Handbag or briefcase is included in accessories. Whatever you carry on your hands ought to look
comfortable and gracefully carried, otherwise, it will convey a poor image.