Business Communication

S
ILENCE
Silence can be very effective way of communication. Silence is a difficult method of communication to
use as it takes a good deal of self-control and self-confidence to be able to hold one’s tongue. Short
silences or pauses are very effective in giving emphasis to words. A pause before or after certain words
makes the words stand out from the rest. A skilfully placed pause has the power to make the listener more
alert. But some of it creates barrier for communication like when conversation through telephone the
silence may not be effective because the other person cannot see the facial expression of the other person.
Non-verbal Aspect of Written Communication
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Colour
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Pictures
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Diagrams
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Graphs and Charts
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Maps
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Flow Charts
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Signs and Signals
Exhibit: 5.1

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54  /  Business Communication
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Exercise–5
1.
How do you define oral communication? Explain with the help of examples.
2.
What are the advantages of oral communication?
3.
What are the limitations of oral communication?
4.
How do you make your oral communication more effective?
5.
What is effective listening?
6.
Briefly discuss the significance of listening in communication.
7.
Discuss the process of listening.
8.
Mention advantages of listening.
9.
How can you improve your listening ability?
10.
“Listening patiently is an important listening skill.” Do you agree with this statement?
Explain with the help of example.
11.
How do you define non-verbal communication?
12.
Explain the importance of non-verbal communication in business communication.
13.
Define non-verbal communication. How is it differentiated by verbal communication?
14.
“Body languages play an important role in oral communication.” Explain.
15.
Write brief notes on:
(i) Unconscious body language
(ii) Conscious body language
16.
Explain the significance of facial expression in body language.
17.
Differentiate between chronemics and proxemics.
18.
How does space distance influence the particular message and individual perception?
19.
Write notes on:
(i) Clothing and accessories
(ii) Energy
(iii) Time
(iv) Space distance
20.
Explain the following terms:
(i) Appearance
(ii) Facial expressions
(iii) Eye contact
(iv) Smile
21.
Write explanatory notes on body posture and gestures.
22.
What is Paralanguage? How does silence affect the quality of non-verbal communication?
23.
Write brief notes on Paralanguage and Body Language.
24.
What is the different content of Paralanguage?
25.
Write notes on:
(i) Silence
(ii) Voice
(iii) Pronunciation
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