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LESSON 4. MULTILEVER TASK 1 LETTERS
1. CATEGORIES OF LETTERS
2. TYPES OF LETTERS
3. COMPLAINT LETTER STRUCTURE
4. COMPLAINT LETTER SAMPLE
5. COMPLAINT LETTER PRACTICE
6. TOPIC VOCABULARY
1. CATEGORIES OF LETTERS
In Multilevel exam, there are two categories of letters:
formal
letter
semi-formal letter
Formal Letter & Sample
A formal letter is when you need to write to a company or organisation where you don't know the
person to who you are writing. For example, a bank or a foreign university.
Common
formal letters are complaints, applications, resignations, making arrangements.
Semi-formal Letter & Sample
A semi-formal letter is when you write to someone you know by name and with whom you have a
business or professional relationship. So someone you know, but they are not
a close friend with
you. For example, a teacher, trainer, neighbour,
landlord, manager, work colleague etc.
The surname should be used when addressing them. The topic of the letter will be more on the
formal side as it is usually focused on a problem to solve.
Common semi-formal letters are invitations, explanations, informative letters (all the
letters can also
be personal).
