Chapter Eight

Business and Industry (B&I) Page Object.

Important terms to understand in regard to this segment are: Contractors (companies that operate foodservice for the client on a contractual basis), Self- operators (companies that operate their own foodservice operations), and Liaison personnel (responsible for translating corporate philosophy to the contractor and overseeing the contractor).	333	5
Contractors have about 80% of the B&I market. The remainder is self-operated. A new trend is for one operator to serve several tenants in a building through a central facility.	333	5
B&I operators have begun to offer more diverse menu options. By offering more healthful meal options, operators are meeting the evolving needs of their clients.	335	5
The resources largely determine the type of service offered by B&I operators: money, time, space, and expertise. Typical manners of service include: full-service cafeterias with straight, line scatter, or mobile systems, or limited service cafeterias offering parts of the full-service cafeteria, fast-food service, cart and mobile service, and executive dining rooms.	335	5

Leisure and Recreation Page Object.

Leisure and recreation is probably the most fun area of the foodservice industry to work in: stadiums, arenas, national parks, state parks, zoos, aquariums, and other venues where food and beverage are provided for large numbers of people, are leisure and recreation operations.