Company and community

Customer support

• Customer support
• What do customer service and customer support refer to?
• What are ‘performance standards’ in customer service? Speak about ‘golden rules of customer service’?
• What is a call centre? What skills does call centre work require? Would you like to work in a call centre?
• What is outsourcing? Speak about advantages and disadvantages of outsourcing?
• Does complaining help companies to improve its performance? If so, how? How to deal with complaints?
• How can companies ensure job satisfaction for their staff? Speak about quality of working life, perks and promotion prospects?

Our aim is to make it as easy as possible to set up and run a social, charitable or community enterprise - or 'community company'. There are many different forms such organisations can take, and it can often be difficult to know which to choose as a basis for running your own concern. The legalities of setting up a social or charitable enterprise are complex, and this can sometimes be off-putting. Our clients do not want to worry about annual returns, share capital, changes to articles, community benefit statements or the intricacies of appointing a new director or trustee. They simply wish to get on with running and promoting their organisation.

• Our aim is to make it as easy as possible to set up and run a social, charitable or community enterprise - or 'community company'. There are many different forms such organisations can take, and it can often be difficult to know which to choose as a basis for running your own concern. The legalities of setting up a social or charitable enterprise are complex, and this can sometimes be off-putting. Our clients do not want to worry about annual returns, share capital, changes to articles, community benefit statements or the intricacies of appointing a new director or trustee. They simply wish to get on with running and promoting their organisation.
• We help our clients achieve this by providing incorporation, drafting and secretarial services and other solutions, and we can advise on and explain many of the surrounding issues. We have wide-ranging experience in helping people set up social and charitable enterprises, and we can also provide help and guidance on virtually all of the legal issues and requirements which will invariably arise during their day-to-day running.