Complaint letter

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COMPLAINT LETTER 
1. Question type
2. Letter structure
3. Greeting and sign off
4. Generating ideas
5. Sample letter
1) Question type 
You rented a car from CAR RENTAL company . The air conditioner has 
stopped working . You phoned the company a week ago but still has not been 
repaired.
Write a letter to the company . In your letter : 
• Introduce letter 
• Explain the situation
• Say what action you would like the company to take 
2)Structure
1. Dear …
2. Paragraph 1: Purpose why you are writing
3. Paragraph 2: Write about 1
st
bullet point 
4. Paragraph 3: Write about 2
nd
bullet point
5. Paraghraph 4: Write about 3
rd
bullet point
6. Signoff

 3)Paraghraph Planning
1. 
Dear sir
2. Complain about air conditioner of the car
3. Rented a car on 20
th
May / sales manager / drive
4. Nexia 3 / air conditioner stopped working after one day / summer
5. Replace the car / compensation
6. Your faithfully

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7. 
Your name
Full paragraphing 
 
Dear sir
I'm writing to complain to complain about the problem with air conditioner of 
the car which I rented on 20
th
May from GM CARS RENTAL SERVICE . 
(Introduce yourself ) 
My work as a sales agent involves driving a car for 5-6 hours per day. Driving a 
car without functioning air conditioner in this very hot weather both 
uncomfortable and dangerous for health. After driving for a few days I started 
having serious headaches and my productivity decreased substantially. 
(Explain) 
The car that I have rented is GM NEXIA 3 model with number plate 
60M458NA . When I was handed the car I was assured by the dealer that the car 
was in perfect condition and everything was working fine. To my surprise , after 
driving for just one day , the air conditioner stopped working. 
 
(What company should do)
Despite the fact that I have already contacted the company about the problem a 
week ago , nothing has been done yet. I request an immediate replacement of 
the car and expect a reply from you as soon as possible . I also believe that I 
deserve an apology and appropriate compensation for the inconvenience caused 
to me .
Signoff