Trainer’s Guide
¾ Include the following responses if they are not offered by
participants:
¾ Step 1:
The Initial Agreement
-
Two-way communication: Responsibility given and responsibility
received
-
Provide a clear understanding of what is expected (objectives,
vision, goal)
-
Describe resources,
latitude and guidelines
-
Explain why the task is important
-
Check for understanding: Do you have any questions about this?
¾ Step 2: Sustaining the “Delegatee”
-
Be an advocate, not an adversary
-
Provide resources
-
Remove
obstacles
¾ Step 3: Accountability
-
Evaluate performance
-
Provide
feedback
-
Discuss results
-
Provide recognition for a job well done
Refer employees to “Delegation Do’s and Don’ts” on Page 28 of the
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