QWL refers to a favourable work situation which emphasizes on
the strengthening of relationship, sensitivity, comforts and concern for
one another among employees of an organization. QWL is defined as
a process of work organizations which enables its members at all levels
to actively participate in shaping the organization, its environments,
methods and outcomes. Enhanced effectiveness of organization is
assessed in terms of greater financial strength of an organization,
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the strength of its internal systems and the satisfaction of its various
stakeholders. QWL and organizational effectiveness are considered to
be twin goals of an organization.
