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Policy awareness
Policy awareness underscores the idea of the consistency of
treatment and the precedent value of any decision, which a
management takes.
Expected group reaction
While expected group reaction balances what we know of human
nature in groups against an individual’s situation in the light of
the policy that has been formulated and implemented.
IR DECISIONS
Communication
The core of an IR programme is the personnel manual.
The manual
sets out the rules and policies within which managers and employees
must operate. All employees and supervisors are fairly familiar with the
contents of the manual.
Relations
Relationships with employees may
be improved through joint
consultations. Relationships with unions or staff associations may be
developed through collective bargaining and other IR procedures or by
improving the operation of existing procedures.
Competence
Managers and supervisors need
to develop competence in
handling IR. Such competence may be developed by training managers
and supervisors in IR. Union leaders and employees also must be
associated
with the programme, as they are as much a party to conflict as
managers or supervisors.
