b)
During a sensitive conversation, it may be tempting to fidget, but it can be distracting to the person who is talking. It could also make it appear that you are uncomfortable, nervous or bored. A lot can be said without words in a face-to-face conversation. In such cases, the best way to listen to other workers opinions and find a compromise. Understand the big picture, agree on a solution process, and then take into account other important options in this problem. Find a two or more popular solution to study the consequence and make a team decision on this problem. Teamwork always works efficiently.
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