English reader on

 

Task 3: Answer the following questions on the letters: 

1. What kind of letter is the first one? 

2. What are complaints about? 

3. What goods were ordered? 

4. What is the cause of the complaint of the customer? 

5. How did the seller and the customer agree to arrange the matter? 

 

14

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6. Whose fault was overlooking the colour of dresses? 

7. What did the seller propose to do with the whole lot by 100 dresses 

size 12? 

8. Did the letter apologize for the oversight? 

 

Task 4. Answer the following questions on the text. 

1. What is the name of the letters, written in response to claims? 

2. What is the supplier entitled to know? 

3. Why is it important for the partners to avoid negative statements? 

4. What is required for good business letter writing? 

5. What is the “golden rule” that must be followed by every business 

correspondent?