Business Communication

S
YSTEMS
 A
PPROACH
Systems approach is a unique approach to problem solving, in that it views certain 'problems' as a part
of the overall system so focusing on these outcomes will only further develop the undesired element or
problem. Systems approach is a framework that is based on the belief that the components parts of a
system can best be understood in the context of relationships with other systems, rather than in
isolation. The only way to fully understand why a problem or element occurs and persists is to
understand the part in relation to the whole. Systems approach concerns an understanding of a system
by examining the linkages and interactions between the elements that compose the entirety of the
system. Application of system approach in case study explain that while evaluating or solving
particular case the reader should have consider other prospect which are related to problem.
B
EHAVIOURAL
 A
PPROACH
The behavioural approach in the case study utilises methods and techniques of social sciences such as
psychology, sociology, social psychology and anthropology for the study of human behaviour. Data is
objectively collected and analysed by the reader to study various aspects of human behaviour. Under
this approach the reader evaluate the case as concerning the individual differences. They try to solve
the problem by not only physical aspect of the case but also considering the human behaviour.
Sometimes it creates biasing because of halo effect.
D
ECISION
 A
PPROACH
Decision approach involves the process of selecting a course of action from among many alternatives.
Under this the analysis has been done by listing many alternative solutions for a particular problem
and before choosing a particular solution evaluate each alternative thoroughly.