Front office management I

Vocal behavior and its impact on verbal communication

Colors	Symbolic Connotation
Brown	Melancholy, protection, fall, deterioration, sensitivity, apologize
White	Seriousness, purity, cleanness, femininity, sensitivity, joy, light, innocence, loyalty, accuracy
Black	Dark, power, leadership, protection, deterioration, secrecy, wisdom, death, apologize
Green	Security, peace, jealousy, hatred, silence, soothing
Purple	Wisdom, victory, show off, richness, tragedy
Orange	Sun, fruit, appetite, being thoughtful (gentle)
Yellow	Sun, light, wisdom, masculine, nobility (China), sorrow (Greece) using a bad thing for a bad reason (Italy), hunger (Egypt)

Red	Happiness, relish, intimacy, sin, blood, fury, formality, disturbance
Blue	Dignity, sadness, compassion, reality

Speech Improvement

1. Control your breath.

2. 
   Don't rush when speaking.
   

3. Swallow excess saliva

4. 
   Know what you are going to say.
   
5. 
   Walk it out. If you have to speak publicly and are giving a presentation of some kind you have probably written down at least an outline of your speech. Practice your speech while walking around.
   

6. Practice saying words that are hard to pronounce.

Pronunciation
An accepted standard of the sound and stress patterns of a syllable, word, phrase, etc.:
e.g. He said the pronunciation of “curl” is[kurl] not[koil

Stress

Stress is part of everyone's daily life e.g., when you feel overwhelmed with work, when you have too many choices to make, when you're caught in a downpour without umbrella on your way to an important meeting or date.

Accent

An accent is a manner of pronunciation peculiar to a particular individual, location, or nation. An accent may be used to identify the locality in which its speakers reside, the socio-economic status of an individual, their ethnicity, their first language and many more.

Importance of speech in hotels

Speech and spoken words have always played a big role in the individual and collective lives of the people. Wars have been won, blood has been shed, men have sacrificed their lives, and peace agreements have been made because of the magical words of a few who knew how to give life to their words. And this is one thing that hasn't changed even with the development of various technologies. We are yet to see something as powerful as speech that influences the minds and thoughts of the whole mankind.