Front office management I

FRONT OFFICE MANAGEMENT - I

Course Code: BHM 303 Crédit Units: 02

Course Contents:

Module I: Front Office (Accounting)
Accounting Fundamentals Guest and non guest account
Accounting system (non automated, semi automated and fully automated)

Module II: Departure & Post Departure

Guest accounts settlement Cash and credit
Indian currency and foreign currency Transfer of guest accounts
Express check out

Module III: Control of Cash and Credit Module IV: Night Auditing

Functions
Audit procedures

Module V: Front Office and Guest Safety & Security

Importance of security systems Safe deposit
Key control
Emergency situations (Accident, illness, theft, fire, bomb)

Module VI: Communication Skills Non-Verbal Communication

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  Definitions, its importance and its inevitability
  
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  Kinesics, Body movements, Facial expressions, Posture, Eye contact etc.
  
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  Protemies, the communication use of space
  
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  Paralanguage, Vocal behavior and its impact on verbal communication
  
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  Communicative use of artifacts- furniture, plants, colors, architect etc.
  

Speech Improvement

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  Pronunciation, stress, accent
  
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  Importance of speech in hotels
  
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  Common phonetic difficulties
  
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  Connective drills exercises
  
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  Introduction to frequently used foreign sounds