Front office management I

Principle of Hotel Billing

Every hotel need to record the income it receives for selling its goods and services. At the simplest level there will be a cash register in each department and a central cash book showing all
income. Most hotel however allow guest to charge purchases to their account and pay the total on departure. Any systems of recording charges should satisfy the following requirements.

1. 
   Guest bills should be kept up-to-date.
   
2. 
   Sales of different department should be identifiable.
   
3. 
   Balancing should be possible.
   
4. 
   Control on checks could be carried out.
   
5. 
   It should be easy to operate.
   
6. 
   Shuld be economical in time & money.
   

RECEIVING PAYMENTS

Payment through Cash

Module - III

Cash & Credit and Control

1. 
   Many guests around the world prefer to settle their bill through cash at the time of registering in the hotel.
   
2. 
   Thus if a guest decides to pay through cash, the front office cashier will request the guest to pay the entire amount of his stay (room charges) in advance, during the time of registration.
   
3. 
   Thus these guests are called PIA guest or paid in advance guest and the hotel does not extend any type of credit facilities to these guest as these guests may depart from the hotel without settling the various charges incurred by them other than the room charged in the hotel..
   
4. 
   Thus when a guest pays through cash, the front office cashier counts the notes and then gives a receipt to the guest as a proof of receipt of payment from the guest and at the time of departure of the guest, marks his folio with “PAID” stamp.
   
5. 
   The duplicate copy of the receipt is retained by the FOC. For record purpose.