Future of e-Government: An integrated conceptual framework

Document Outline

• Future of e-Government: An integrated conceptual framework
  • 1 Introduction
  • 2 Literature review: e-Government
  • 3 Method
    • 3.1 Interviews
    • 3.2 Triangulation: Using a case study
    • 3.3 Data analysis
  • 4 e-Government framework
    • 4.1 Conceptualization of e-Government
      • 4.1.1 Empowered citizenship
      • 4.1.2 Hyper-integrated network
      • 4.1.3 Evolutionary systems architecture
    • 4.2 Antecedents to e-government
      • 4.2.1 Citizen orientation
        • 4.2.1.1 Understanding citizen readiness
        • 4.2.1.2 Defining cultural context
        • 4.2.1.3 Co-creating value
      • 4.2.2 Channel orientation
        • 4.2.2.4 Building cooperative norms
        • 4.2.2.5 Building a sustainable economic model
        • 4.2.2.6 Transforming intermediaries
      • 4.2.3 Technology orientation
        • 4.2.3.7 Building technological capabilities
        • 4.2.3.8 Building managerial capabilities
    • 4.3 Outcomes of e-Government
      • 4.3.1 Tangible outcomes
        • 4.3.1.9 Cost advantage
        • 4.3.1.10 Time advantage
        • 4.3.1.11 Efficiency
      • 4.3.2 Intangible outcomes
        • 4.3.2.12 Citizen satisfaction
        • 4.3.2.13 Trust in government
    • 4.4 Moderating factors
      • 4.4.1 Digital divide
      • 4.4.2 Economic conditions
      • 4.4.3 Political stability
      • 4.4.4 Perceived privacy
      • 4.4.5 Shared understanding
  • 5 Discussions
    • 5.1 Theoretical implications
    • 5.2 Policy implications
  • 6 Limitations and future research directions
  • CRediT authorship contribution statement
  • References