28. How do you handle conflict at work?
Employers ask this question to gauge how you interact with various stakeholders or colleagues of differing opinions. Often, being the right person for the job involves more than just hard skills, hiring managers also value candidates who can collaborate with others and approach conflict in a productive way.
A good answer will discuss a time you encountered a conflict with a colleague, client or manager and maintained the patience to resolve it. It’s important to relay what you learned—how you grew personally and professionally—as a result of the experience. Use the STAR method to construct your response.
Example answer: “I was working as a project manager on an IT project, and one technician was constantly late finishing tasks. When I approached him about it, he reacted defensively. I kept calm and acknowledged that the deadlines were challenging and asked how I could assist him in improving his performance.
He calmed down and told me that he was involved in another project where he had to do tasks that were not in his job description. After a meeting with the other project manager, we came to a resolution that alleviated the technician’s workload. For the remainder of the project, the technician delivered great work.
I learned that you don’t always know what others are experiencing and by keeping that in mind, I can better navigate conflict and be a more helpful and supportive colleague.”
Read more: Interview Question: "How Do You Handle Conflict in the Workplace?"
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