Internet service provider


Every retailer, when they price their goods, looks at their total cost overall. When they have costs go up, …………..  Dan Butler


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Every retailer, when they price their goods, looks at their total cost overall. When they have costs go up, …………..  Dan Butler

  1. they'll price their products accordingly

  2. they will not price their products accordingly

  3. they will do nothing

  4. they will not buy their products accordingly



  1. I don’t earn much money, but I … my job.




  1. love

  2. hate

  3. don’t love

  4. don’t like




  1. I put $ 100 … his account.

  1. into

  2. at

  3. to

  4. in




  1. What does it mean when people “earn” money?

  1. work for money

  2. give money

  3. lend money

  4. find money


  1. What do you do when you “donate” money?

  1. give money

  2. lend money

  3. find money

  4. work for money




  1. Which of the following things is a kind of “income”?

  1. a salary

  2. a bank

  3. a coin

  4. receipt




  1. How much did you say you paid for your computer? You’ve been ripped off and you have.

  1. lost a lot of money

  2. found a lot of money

  3. inherited a lot of money






  1. How much … you … yesterday?

  1. did/spend

  2. do/spend

  3. did/paid

  4. do/pay




  1. he was arrested for using …

  1. counterfeit money

  2. salary

  3. credit eard

  4. cash




  1. How do most people feel when they “owe” a lot of money?

  1. worried

  2. bored

  3. hungry

  4. excited




  1. If you are made a lot of money you are a … man

  1. rich

  2. poor

  3. stupid

  4. hungry




  1. Choose an appropriate word to the definition.

A software that follows the problem in a system is……………… .

  1. issue tracking system

  2. escalation

  3. issue

  4. tracking




  1. Choose an appropriate word to the definition.

Record of a customer’s problem or question is…………….. .

  1. ticket

  2. tier

  3. issue

  4. escalation




  1. Choose the synonym of the following word.

Level is …………….. .

  1. tier

  2. ticket

  3. issue

  4. escalation




  1. Choose an appropriate word to the definition.

To escalate is………………….. .

  1. to pass

  2. to help

  3. to follow

  4. to track




  1. Choose an appropriate word to the definition.

To solve the problem a computer has means................

  1. to troubleshoot

  2. to follow

  3. to help

  4. to settle




  1. Choose the correct answer.

A handbook or manual how to solve the problem that a computer has is .....

  1. a troubleshooting guide

  2. a guidance

  3. a guide book

  4. a directory

  1. Choose the correct answer.

RSI stands for.............. .

  1. Repetitive Strain Injury

  2. Repetitive Strong Injury

  3. С. Resistive Strain Injury

  4. Resistive Strong Injury

  1. Choose the correct answer.

CV stands for............... .

  1. Curriculum Vitae

  2. Circle Vitae

  3. С. Circus Vital

  4. Circle Vital

9. Choose the correct answer.
CV is preferred in..............
A. the UK
B. the USA
C. Australia
D. All answers are correct
10. Choose the correct answer.
If you don’t unplug the computer before working inside it, you might
get............. .
A. an electric shock
B. a short circuit
C. a burn
D. a bloatware
11. Choose the correct answer.
Try the most likely.................
A. solution
B. short circuit
C. burn
D. bloatware
12. Choose the correct modal verb.
……………… it be a hardware issue?
A. Could
B. Has
C. Had
D. Should
13. Choose the correct modal verb.
A. - I can’t connect to the network.
B. - The server ................ be working.
A. might not
B. could
C. might
D. should not
14. Choose the correct modal verb.
I ....... connect to the internet. I .......... check if the network cables are plugged in.
A. can’t/ should
B. have to/ could
C. mustn’t/should
D. must/should
15. Choose the correct modal verb.
There’s a wonderful new IT shop opened in town. You........go and .......... .
A. should/see
B. must/ saw
C. don’t have to/saw
D. might/ see
16. Choose the correct modal verb.
The internet ………….. be working properly at the moment. Some problems have appeared recently.
A. might not
B. can not
C. could
D. should not
17. Choose the correct modal verb.
The cable ……… not be connected. Disconnect the power and ethernet cable from the Wi-Fi Hub. This will allow you to properly restart the Hub's set up.
A. might
B. could
C. should
D. can
18. Choose the correct answer.
If you .......... your settings, your phone app............ update soon.
A. change/should
B. changes/should
C. changed/can
D. will change/ should
19. Choose the correct answer.
Try ............. the network and connections settings.
A. checking
B. check
C. checks
D. checked
20. Choose the correct answer.
If you ....... your usage regularly, you ........ be OK.
A. check/should
B. checks/should
C. will check/should
D. checked/ should

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