Learner Name Asadbek Abdusattorov Learner Registration No

Explanation of the importance of internal and external communication when managing a cyber-attack

When dealing with a cyberattack, it is essential to keep everyone informed. Coordinated action, little collateral damage, and containment of the outbreak are all facilitated by clear and concise communication.
Coordination of a reaction requires that all relevant teams and people inside the company be made aware of the event and their participation in the response via effective internal communication. (NIST, 2020)
It has been said that an efficient incident management team, frequent status updates, and clear and consistent messaging are the three most important components of good internal communication.
As an example of how this may be depicted in context: "When responding to a cyber-attack, it is crucial that all relevant teams and people within the organization be informed of the occurrence and their part in the response via clear and concise internal communication (NIST, 2020).
Maintaining contact with the outside world is also essential while handling a cyberattack. Customers, business associates, government agencies, and the press are all examples of stakeholders. Managing the public's impression of your company, quelling rumours, and keeping everyone in the loop after an incident may all benefit from well-executed external communication.
Here's how this may be expressed in context: "Stakeholders, such as customers and partners, regulatory agencies, and the media must all be kept in the loop throughout the management of a cyberattack (NIST, 2020).

Description of the roles and responsibilities for incident management

The goal of incident management is to restore regular service as quickly as possible when an issue arises with an IT system or service. Common functions and duties in incident management include:

Coordinates with other IT teams to ensure prompt and effective resolution of events;
reports on the status of incidents to upper management and stakeholders;
establishes processes and policies for incident management.
A level 2 incident responder is someone who:
• identifies and analyses issues
• determines the proper reaction
• executes the incident response plan and communicates with other IT teams to address the problem
Three duties of the Incident Coordinator include:
• organizing the operations of the incident response team;
• ensuring that all stakeholders are kept informed; and
• monitoring the incident response's progress and providing frequent status reports.
Four members of the IT support team are accountable for the following:
• Providing technical support and expertise to aid in the resolution of incidents;
• Escalating incidents to higher level support staff when necessary;
• Carrying out the incident resolution plan as directed by the incident responder or coordinator
A communication specialist's five key duties are as follows:
• keeping lines of communication open throughout the incident management process;
• keeping all stakeholders apprised of the issue's progress; and
• working with the public relations team to handle any incident-related publicity.
There are many people and departments involved in an incident's handling. Minimizing the negative effects on IT services and systems is a primary goal of incident management, which requires a concerted effort to detect, assess, and resolve events as soon as possible.