Lecture business Writing and Group Assignment Lecture Business Writing and Group Assignment

Entry 3 (Essay)

Entry 3 (Essay)

Write an essay of 800 words (+/- 10%) on a given topic. Your analysis and discussion should be based on your own research from various sources. Do provide examples to support points raised.
Topics:

• What is the role of cultural differences in the global environment?
• What makes ethics important in business communications?
• How can organizations effectively handle external communication?
• How can effective communication help to deal with organization crisis?
• How does technology impact non-verbal communication?
• What role do mobile phones play in workplace communication?
• How can we improve organizational communication?
• Why delivering negative news in the workplace is considered a sensitive process?
• Criteria: layout of the essay, content, evidence of research, Harvard referencing, effective use of language, overall organisation of ideas and compliance with the word count.

Types of Routine Messages

Types of Routine Messages

Infographic Designed
Requesting Information
Easy to change colors, photos and Text.
Your Text Here
Easy to change colors, photos and Text.
Your Text Here
Setting Expectations
Responding to Requests
Delivering Instructions
Directing Claims and Complaints
Adjustment Messages

Emails (Making Requests)

Emails (Making Requests)

• To:

• CC:
• Subject Line:
• Proper Salutation
• Make Request (state the purpose of writing)
• Provide necessary details
• Close with Appreciation and an Action Request.
• Closing
• Signature Block

Subject line

Subject line

• Should be meaningful
• Should give your reader an idea of the content of the email
• Should be appropriate, because anyone can look at the subject, even if the recipient chooses not to open the message.

For example: Confidential: Sale numbers for October
Annual Finance Report
Application for Executive Assistant-John Doe