Multi level test
Task 1
Letter of complaint
@revolutionielts @muzaffar0511
Lesson plan
•Sample task
•Letter structure
•Generating ideas
•Sample letter
@revolutionielts @muzaffar0511
Complaint letter sample task
You rented a car from Car Rental Company. The air
conditioner has stopped working. You phoned the
company a week ago but it still has not been repaired.
Write a letter to the company. In your letter
• introduce yourself
• explain the situation
• say what action you would like the company to take
@revolutionielts @muzaffar0511
Letter structure
1) Dear .....
2) Paragraph 1: Purpose – why you are writing
3) Paragraph 2: Write about 1
st
bullet point
4) Paragraph 3: Write about 2
nd
bullet point
5) Paragraph 4: Write about 3
rd
bullet point
6) Signoff
@revolutionielts @muzaffar0511
Letter structure
1) Dear .....
2) Paragraph 1:
Purpose: to complain about air conditioner
3) Paragraph 2:
Introduce yourself (bullet point 1)
4) Paragraph 3:
Explain the situation (bullet point 2)
5) Paragraph 4:
What action company should take (bullet point 3)
6) Signoff
@revolutionielts @muzaffar0511
Generating ideas
@multileveltest @muzaffar0511
1) Dear .....
Dear Sir,
2) Paragraph 1:
Purpose:
Complain about air conditioner of the car
3) Paragraph 2:
Introduce yourself
(bullet point 1)
Rented a car on 20
th
May / sales manager / drive
5-6 hours per day /
4) Paragraph 3:
Explain the situation
(bullet point 2)
Nexia 3 / air conditioner stopped working after
one day/ summer
5) Paragraph 4:
What company should do
(bullet point 3)
replace the car / compensation /
6) Signoff
Yours faithfully,
Muzaffar Abdullaev
@revolutionielts @muzaffar0511
Paragraph 1
Purpose: to complain about the air conditioner
I am writing to complain about the problem with
air conditioner of the car which I rented on 20
th
May from GM Cars Rental Service.
@revolutionielts @muzaffar0511
Paragraph 2
Introduce yourself (bullet point 1)
My work as a sales agent involves driving a car for about 5-6 hours
per day. Driving a car without functioning air conditioner in this
very hot weather is both uncomfortable and dangerous for health.
After driving for a few days I started having serious headaches and
my productivity decreased substantially.
@revolutionielts @muzaffar0511
Paragraph 3
Explain the situation (bullet point 2)
The car that I have rented is GM Nexia 3 model with number plate
60 M 458 NA. When I was handed the car I was assured by the
dealer that the car was in perfect condition and everything was
working fine. To my surprise, after driving for just one day the air
conditioner stopped working.
@revolutionielts @muzaffar0511
Paragraph 4
What company should do (bullet point 3)
Despite the fact that I have already contacted the company about
the problem a week ago nothing has been done yet. I request an
immediate replacement of the car and expect a reply from you as
soon as possible. I also believe I deserve an apology and an
appropriate compensation for the inconvenience caused to me.
@revolutionielts @muzaffar0511
Dear Sir,
I am writing to complain about the problem with air conditioner of the car which I rented on 20
th
May from
GM Cars Rental Service.
My work as a sales agent involves driving a car for about 5-6 hours per day. Driving a car without functioning
air conditioner in this very hot weather is both uncomfortable and dangerous for health. After driving for a few
days I started having serious headaches and my overall productivity decreased substantially.
The car that I have rented is GM Nexia 3 model with number plate 60 M 458 NA. When I was handed the car I
was assured by the dealer that the car was in perfect condition and everything was working fine. To my
surprise, after driving for just one day the air conditioner stopped working.
Despite the fact that I have already contacted the company about the problem a week ago nothing has been
done yet. I request an immediate replacement of the car and expect a reply from you as soon as possible. I
also believe I deserve an apology and an appropriate compensation for the inconvenience caused to me.
Yours faithfully,
Muzaffar Abdullaev (195 words)
@revolutionielts @muzaffar0511
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