Outsouce call centre

Outsouce call centre

Prepared by: Ochilova Nilufar

Contents

Business overview

Market analysis and competition

Financial plan

Management plan

About company

Outsourcing call centre

Outsourcing is the use of contracted labor from sources outside of your company. Your company allows another to take over specific functions – usually to enable internal efforts to focus on the company’s core competencies.

A call center is a team of customer service specialists who help field phone calls from customers with questions about a company’s services or products.

Our server

Our server will be connected with the shown number to the client.

How it work?

A picture is worth a thousand words

• A picture is worth a thousand words

We can see every process

Direct contact

Every agents and admins

Our offices

Uzbekistan

Competitors and market analyze

This is a graph

The global call centre market accounts for revenue of US$ 27.1 Bn in 2022, and is projected to attain a market worth of US$ 55.5 Bn by the end of 2029. Demand for call centres is predicted to surge at a high CAGR of 10.8% from 2022 to 2029.

Market in Uzbekistan

Have not competitors

There are 5 outsourcing companies in Uzbekistan. Only 2 of them have a significant market share.

Stable economy

The population of Uzbekistan is projected to reach 40 million people by 2030, with a GDP of $160 billion and a GDP of $4,000 per capita. For comparison, in 2021, GDP was about $70 billion, and per capita – about $2,000.

Huge

demand

The Business Process Outsourcing segment in Uzbekistan is projected to grow by 12.22% (2023-2027) resulting in a market volume of US$277.40m in 2027.

Main market

US
North America
CANADA
Mexico

Management plan

Organizational chart

Sales managers for B2B
IT supporter
Marketers
HR departament
CEO
01
02
03
04

Another positions

Accountant
Analyzer
01
02
03
04
Adminstration
Lawyer

Financial plan

Percentages

Relatives
In debt
60%
Partners
In exchange
40%

Thanks