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Complete the email with words from the box. There are two words you do not need to use.

board cost domestic introduce make passengers rate wrong

From: [e-mail]

To: Customer Services Staff
Subject: My suggestions

I’m not going to be able to ⁰_____make______ the meeting but I suggest we offer an Express Seat option on

¹_______________ flights. For an extra $25–$35, travellers will get the chance to ²_______________
and leave the plane first. They’ll also get to sit at the front of the plane.

I also think for short-haul flights that we should ³_______________ standing-only seats. This way we could

increase the number of passengers on each flight. I don’t see what’s ⁴_______________ with standing
for less than an hour. It’s something people often have to do on trains or the underground. Perhaps we
could offer these tickets at a reduced ⁵_______________?

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