People and relationship Tracks 20, 21, 22 and 23

Listen and circle the words you hear.


1 Speaker 1 has to be polite / glamorous all the time in her job.
2 Speaker 2 tries to be unforgettable / helpful in his job.
3 Speaker 2 believes good service to the guests is the best experience / advertisement.
4 Speaker 3 often spends time outdoors / at university for her job.
5 Speaker 4 travels to faraway places / in his mind.


Tracks 32, 33, 34 and 35


Listen and write ‘T' for true or ‘F' for false.


1 Speaker 1 doesn’t have time to visit interesting sites while she’s working. T
2 Speaker 2 believes that first impressions are important. T
3 Speaker 3 had always intended to do this job. F
4 Speaker 3 doesn’t know how to face unpleasant tourists. F
5 Speaker 4 helps customers to plan their holidays. F
Tracks 32, 33, 34 and 35


Listen and complete the notes with one word.


Speaker 1: When she arrives at her (1) destination she usually goes to her hotel immediately.
Speaker 2: At his place of work they provide luxury (2) accommodation.
Speaker 3: She started doing this as a (3) part-time job when she was at university.
Speaker 4: Although he has done this job his whole life, he's never travelled (4) abroad.
Speaker 4: He feels he should have travelled when he was (5) younger.


Tracks 32, 33, 34 and 35


Match the speakers with the jobs.


Speaker 1: D
Speaker 2: B
Speaker 3: A
Speaker 4: C


A tour guide


B hotel receptionist