Principles of Hotel Management

Guest Supplies Control Register
Method for Left Luggage : The term “left luggage” is
attributed to luggage left by a guest who checks out of the hotel
but wishes to collect his luggage later. Guests who want to visit
other cities in a country on a short tour may find it inconvenient
to carry all their baggage with them or may find it uneconomical
to retain a room in the hotel where they can keep their luggage.
Hotels provide the left luggage facility to guests who are likely
to check into the hotel after their return from a tour though this
is not strictly necessary. There might be guests who check out
but intend to eventually depart much later in the day and occupy
their time sight-seeing; they would find it inconvenient to cart
their luggage with them. They leave their luggage in the hotel
premises (normally a strongroom specially provided for this
facility) under the guarantee by the management that the luggage
would be safe. Some hotels may charge a fee for this facility,
but most hotels do not. Given below is the step-by-step procedure
for handling left luggage and the eventual delivery of the same
to the guest on his return.
Receipt
Step 1 : Ascertain if the guest wishing to leave his luggage
has paid his hotel bill.
Step 2 : String the baggage ticket on each piece of luggage

---

318
Principles of Hotel Management
separately. The baggage ticket has a number which is also
printed on the counterfoil of the ticket .
Step 3 : Enter details in the left luggage register.
Step 4 : Tear off the counterfoil of each ticket and hand it
over to the guest.
Step 5 : Keep the luggage in the left luggage area.
Delivery