Public offer agreement

2.8. Liabilities of the Customer
2.8.1. The Customer bears full responsibility for losses, harm, and damage caused to third 
parties, whose Consignments were transported or stored together with the Customer's 
Consignment, which contained in the attachment any type of chemicals, acids, other 
dangerous/unsafe chemical compounds/elements.
2.8.2. In case of application of financial sanctions, fines, penalties, forfeit or other financial 
penalties provided for by the Customs Code of Ukraine/other countries and other regulations of 
Ukraine/other countries in relation to the Company and/or third parties involved by it to fulfill 
their obligations, apply, arose as a result of the provision by the Customer of incomplete and/or 
inaccurate information, documents, committing other violations from the Customer side, as well 
as in connection with the untimely provision by the Customer of the documents and/or information 
necessary for the declaration, the Customer is fully liable to the Company in the form of a fine in 
the amount equal to the amount of the financial sanction applied to the Company (or to third parties 
involved by the Company to fulfill its obligations hereunder), or the amount of other types of 
financial liability applied to the Company or to third parties involved by the Company.
2.8.3. The Parties have agreed that the Company's obligations to the Customer shall be 
deemed completed, and the International Express Delivery Service shall be deemed provided in 
full at the time the Customer or a person indicated by them in the Meest China Personal Cabinet 
receives the Consignment at the Destination point specified by the Customer in the Meest China 
Personal Cabinet.
 
SECTIONS III COMPLAINTS AND RETURNS 
About complaints (procedurally):
 
3. Procedure for registration and consideration of claims. 
3.1. In case of receiving services for international mail delivery of inadequate quality, 
including, but not limited to damage or loss of cargo, the Customer may issue a complaint within 
14 calendar days from the date of receipt of the Consignment by filling in the appropriate form 
(which can be obtained on request to the service support of the carrier company, which carried out 
the delivery). 
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.1.1. Exceptions shall be the Customer's goods that have not been identified or shipped by 
employees of the warehouse of the international representative office. The deadline for filing such 

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complaints shall be 2 calendar months from the date of goods delivery indicated on the carrier's 
website to the warehouse of the international representative office. 
3.1.1.1. Claims concerning the Consignment from the China representative offices shall be 
sent to the e-mail [e-mail]  
3.2. The standard period for consideration of the claim shall be 10 working days, but it may 
be extended if third parties shall be involved. 
3.3. In case of receipt of Consignment with damage to external packaging or access to the 
content, the Receiver shall draw up the relevant act and issue a complaint to the carrier in the 
presence of the representative of the carrier company. 
3.3.1. When filing a complaint about damage to the cargo or lack of content delivered in 
the country of the Receiver of Meest Partner, the Customer shall attach the Act drawn up with the 
representative of the carrier company. 
3.4. The Company shall not accept claims for damage to the cargo in the absence of proper 
packaging or appropriate marking from the Seller/Sender, provided that additional packaging was 
not ordered at the warehouse of the International Representative Office
3.5. The Company shall not consider claims regarding the blocking of the Customer's 
personal profile, regardless of the reason for blocking.