Public offer agreement

About complaints (in general): 
3.6. Liability of the Company. 
3.6.1. The Company's liability shall be limited to the following: 
3.6.1.1. In case of Mail damage due to the Company's fault, the latter shall pay the 
Customer compensation in the amount established by the department of consideration of claims of 
the carrier company selected by the Customer when processing the Consignment or the Company's 
company, within the declared or insured value; 
3.6.1.2. In case of complete Mail loss due to the fault of the Company, the latter pays the 
Customer compensation of the declared amount, but not more than EUR 100 (USD shall be 
currency of declaration of goods), if the Customer has not purchased additional insurance and the 
cost of delivery of this Consignment to the country of Receiver in case of its payment by the 
Customer; 
3.6.1.2.2. The exception shall be the loss of Consignment from China due to natural 
disasters, the actions of unfriendly states, the power of law, quarantine, riots, strikes, regardless of 
whether they are of partial or general nature, as well as risks and perils of the sea and navigational 
hazard, the actions of the Sender or failure to fulfill its obligations, internal defects of the 
Consignment or any conditions that are not controlled by the Carrier, including but not limited to:
- nuclear reaction or radioactive contamination; 
- extreme weather conditions, including but not limited to floods, snowfall, slippery roads 
or any other events uncontrolled by the Carrier that prevents the passage of transport; 
- changes in legislation or regulatory documents of the destination country, including, but 
not limited to, roadclosures in the destination country;
- inappropriate, incorrect or incomplete addresses specified by the Customer; 
- moving of the Receiver or its non-residence for any reason or absence for any reason at 
the address provided by the Customer; 
- seizure, detention, confiscation, expropriation of the Goods, or detention of the Goods 
delivery by government agencies of the countries through which the Goods are transported, 
including the final destination country in accordance with the consignment note.
3.6.1.3.1. Compensation of the cost of delivery service shall be made by crediting this 
amount to the balance of the Customer's personal profile. 
3.6.1.4. The Company's liability for the Mail shall be terminated from the moment of its 
delivery to the Receiver by the Carrier. 
3.6.2. The Company shall not be liable for: 

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3.6.2.1. Lack of cargo or nonconformity with the enclosure description in case of integrity 
of the external packaging; 
3.6.2.2. Damage or internal shortage of the order, which occurred as a result of failure by 
the Customer or the Seller to comply with the requirements for its packaging, labeling or 
declaration; 
3.6.2.3. Failure to comply with the Consignment delivery terms to the place of international 
postal traffic in Ukraine due to improper Consignment completing in the Personal profile governed 
by the Meest China STC; 
3.6.2.4. Failure to comply with the delivery deadlines for the period of validity in the state 
as a whole and/or region of the Recipient or region of the warehouse location of the International 
Representative Office that carries out shipment and/or serves as a transit warehouse, in particular 
due to the force majeure circumstances, including delay at border entry points, adverse and 
difficult weather conditions, pandemics and quarantine restrictions caused by them, which prevent 
the Company's compliance with obligations on timely delivery of the Consignment;
3.6.2.5. Damage of the Consignment resulting from the receipt of the Order at the 
International Representative Office and/or its transfer to transportation, after registration by the 
Customer, without specifying in the accompanying documents on its special properties that require 
special conditions or precautions measures for its preservation during transportation or storage; 
3.6.2.6. Loss of the Consignment (part of it), if it is established that such a fact was recorded 
after the Consignment delivery to the recipient, but the following conditions were met: the Order 
was accepted and the Consignment was processed in compliance with all established requirements, 
while there was no external damage of its packaging; 
3.6.2.7. Damage to the cargo during its transportation, which was caused by Order 
repacking during its separation and/or removal of additional packaging upon request or by 
agreement of the Customer. 
3.6.2.8. For indirect losses or lost benefit/profit be the Customer, regardless of the nature 
of their origin. 
3.6.2.9. For the quality and quantity of goods, conformity of goods to the description/ 
characteristics specified by the Seller.