Role profile guide 6 (with links)


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exams operations manager aptis uzbekistan pb6 v.1 19.04.2023





Role Profile



Exams Operations Manager, Uzbekistan (product-based)

Role information







Role type



Pay band



Reports to





Head of Exams Business Uzbekistan / Regional Operations Manager Wider Europe

Role purpose

The purpose of this role is to ensure successful delivery of Aptis exams in Uzbekistan. This role is ultimately responsible for meeting exams demand, capacity and costs management, as well as guiding and coaching operations team members for efficient test day delivery, while maintaining high customer service quality, exams integrity and compliance standards.
The role is also expected to support other exams operations at country level if and when there is such a need.

Role context

The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture. E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications. Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures. The British Council’s vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications.


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