Self study

Self study

IQT-322 GROUP OF STUDENT

URDASHEV ASADBEK

Customer service

Customer service is the support you offer your customers – both before and after they buy and use your products or services – that helps them have an easy and enjoyable experience with you. If you want to amazing customer service is impotant If you want to retain customers and grow your business

Happier customers are more likely to continue doing business with you. This helps your bottom line. It’s less expensive to keep current customers than to attract new ones

Customer service is the interaction between the buyer of a product and the company that sells it. Good customer service is critical to business success, ensuring brand loyalty one customer at a time Recent innovations have focused on automating customer service systems but the human element is, in some cases, indispensable

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VOCABULARY

• ADVOCATE - a person who publicly supports or recommends a particular cause or policy.
• CONSUMER - a person who purchases goods and services for personal us
• LOYALTY - the quality of being loyal
• PROSPECT- a person regarded as likely to succeed or as a potential customer, client
• REFERRAL- a person whose case has been referred to a specialist doctor or a professional body.
• UPGRADE- an act of upgrading something