“silk road” international university of tourism and cultural heritage

Conclusion

As it was understood, all the characteristics above like staff turnover, unqualified staff really face in our hotels in Uzbekistan. In addition, if we do not fight these problems, the hotel industry in Uzbekistan will go to the bottom. There are many problems associated with this industry in our country. For example, the biggest problem is the staff they recruit. They are not qualified, have no work experience, are not stress-resistant, not all staff knows English. In order for the hotel to have a good reputation, they must train and prepare their staff very well so that guests are satisfied with the services provided by them. However, how? If every half a year they organize master classes for staff from real masters of their craft, then this will be an incentive for the guest and for the employees, because they will already be trained from real pros. Through the trainings, staff could upgrade their knowledge, imagination in the hotel industry, which will help to get more profit and reputation to the hotel. Moreover, if director of the hotel increase the salaries of the staff, or encourage staff with bonuses, workers will be motivated and work hard.
The hotel should buy a program that will facilitate the work of the administrator, the manager to manage the hotel easily. Almost, all the hotels from survey use simple Excel, and so difficult to control the hotel with it, they should buy at least Shelter. Shelter allows you to keep detailed statistics of the entire facility, carrying out a multifactorial analysis of the hotel's activities, the complex has the ability to interact with any universal computer accounting. In addition, this software is so versatile that it allows them to interact with all UCS products, such as R-Keeper, Storehouse, Subscription, etc. the system combines the work of all these departments into a single information space, makes the business transparent and controlled.
To sum up, we could say that, if hoteliers in our country will follow these rules, and solve their problems, they could increase their profit easily and reputation.