Solving customer service problems


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Blank Computer Screen

  • If you know your pc tower is working but the screen is black, there is likely a connection issue between the tower and the screen. 
  • Firstly, check the monitor power cable is securely connected to a plug socket. Then check any cables connecting from your pc tower to your monitor – these kinds of faults are usually due to loose connections.
  • If you’re having the same problem, but on a laptop, then you will need to take it to a professional. The internal cables may be worn.

Unresponsive or Malfunctioning Operating System or Software

  • When your operating system (e.g. Windows) becomes unresponsive or malfunctions, the first thing you should do is a simple restart and virus scan. You can avoid running into this problem again by installing reliable anti-virus software.

4.Talking about network capabilities

  • In This Chapter
  • ► Understanding networking ► Reviewing network hardware ► Getting to the Network and Sharing Center ► Setting up a wireless connection ► Disconnecting from the network A Computer networking is about sharing and communications, but that’s where the similarity between it and kindergarten ends. Before you can share and communicate, you need to understand the big networking picture, which means that some hardware and software orientation must take place. It helps to know the players and the game. After all, you want to enter the network arena prepared and well armed. This chapter helps you by introducing you to necessary networking things.

The Network Arena

  • The bottom line with computer networking is the concept of sharing resources between several computers. Obviously, to understand how sharing resources works, it first helps to know what the heck a resource is. A resource is something a computer uses to get work done, such as memory or processor power. For your own networking purposes, several types of resources are shared among computers connected to a network:

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