Telephoning

Saying email addresses on the phone

• @ is pronounced ‘at’. For instance, [e-mail] is “clare, at, gmail, dot, com”
• /  is “forward slash”
• –  is called a “hyphen” or a “dash”
• _  is an “underscore”

Example telephone conversation

Getting through

“Can I speak to (Mr Smith), please?” or “Is (Mr Smith) there, please?”

“May I ask who’s calling?” or “Could I have your name, please?”

Many people don’t identify themselves when they make or receive a phone call. Even at home, they normally pick up the phone and say “Hello”. But they won’t be offended if you ask for their name.

Note

“Yes, this is Tom McIvor speaking.”