1. Do you like flying?
2. Have you ever had any problems at an airport?
3. How would you feel if your luggage didn’t arrive?
4. How would you feel if your plane didn’t leave?
This article is about what happened when London Heathrow Airport opened its new terminal.
Passengers fume in the chaos of Terminal 5’s first day
Level 1
Elementary
Pre-reading
1
Key words
2
Match some key words from this story with the meanings below.
fume
chaos
collapses backlog carousels
complained apologize handlers disaster teething problems
___________________: told somebody
that they were not satisfied
___________________: say that you are sorry
___________________: breaks down and stops working
___________________: problems that only happen
at the start of a new system
___________________: people who move things by hand from place to place
___________________: a lot of work you have to do before you start the next job
___________________:
terrible situation
___________________: complete confusion
___________________: become very angry
___________________: where you look for your luggage when
it comes into the airport
Now read the article quickly to check.
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