The night-walkers of Uganda

Passengers fume in the chaos of Terminal 5’s first day
Level 1
Elementary
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Passengers fume in the chaos of Terminal 5’s first day
Level 1
Elementary
Scanning for information
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Now match each number with its explanation below.
__________________: the flights that couldn’t come in or out of Terminal 5
__________________: the percentage of cancelled flights on yesterday’s timetable
__________________: the money spent on the terminal
__________________: the passengers who will use T5 next month
__________________: the years needed to plan T5
__________________: the age of the passenger from Frankfurt
__________________: the number of bags usually late or lost for every thousand BA passengers
__________________: the minutes Ms Adamson waited and still didn’t get her luggage
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Look through the text quickly and underline these numbers. 
Terminal 5 from Glasgow for more than an
hour – and then when he was transported to
the terminal, his wheelchair couldn’t get up
the step. “I couldn’t even get into the building
without getting up a step,” he said. “It is totally
unbelievable as far as I am concerned.”
BA is the only airline that can use Terminal
5, which was designed by Lord Rogers and
opened by the Queen earlier this month.
The 34 cancelled flights represented almost
10% of the total timetabled to fly in and out of
the terminal yesterday but, luckily, BA didn’t
plan to use the terminal’s full capacity of 70,000
passengers until next month, when it hopes all
the problems will be solved. In the meantime,
hundreds of daily BA flights will continue to
go from Heathrow’s terminals 1 and 4, which
reported no serious problems yesterday.
BA had promised that the new system would
reduce the number of bags that were late or
lost at the airline by 50%, which, at 26.5 bags
for every 1,000 passengers, is the worst of any
major European airline.
© Guardian News & Media 2008
First published in The Guardian, 28/03/08
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