Topic: making contacts

D.



Answering the phone

• 
  Good morning / afternoon / evening, Jackson Enterprises, Silvia Jones speaking.
  
• 
  This is … speaking
  
• 
  How can I help you?
  
• 
  How may I help you?
  
• 
  Could you speak up, please?
  
• 
  Who’s speaking, please?
  
• 
  Excuse me, who is this?
  
• 
  Can I ask who is calling, please?
  
• 
  Am I speaking to…?
  
• 
  Could you spell that please?
  
• 
  Am I speaking to..?
  
• 
  Could you spell that please?
  
• 
  Am I speaking to…?
  
• 
  Could you spell that please?
  
• 
  Who would you like to talk to sir / madam?
  
• 
  One moment please, I’ll see if Mr. John is available
  
• 
  Hello / This is (9849227667) / (Venkat)
  
• 
  Who’s speaking, please?
  
• 
  Who’s calling?
  
• 
  Excuse me, who is this?
  
• 
  Can I ask who is calling, please?
  
• 
  Speaking.
  
• 
  This is Swarna.
  
• 
  Swarna speaking.
  
• 
  This is (me) speaking
  
• 
  Hold on / Hang on.
  
• 
  I’ll call him / I’ll get him.
  
• 
  I’ll put you through/I’ll connect you.
  
• 
  Goodbye.
  

E.

• 
  Putting someone on hold
  
• 
  Just a moment, please.
  
• 
  Hold on, please.
  
• 
  Hold the line, please.
  

Know the telephone alphabet.

This is particularly important if you have to spell names and addresses.