Document Outline - Structure Bookmarks
- A Message from Howie Dayton
- A Message from Howie Dayton
- A Message from Howie Dayton
- A Message from Howie Dayton
- We’re Making It Better!
- Our recreation programs, facilities and parks are popular and more people are using them than ever before. We are extremely proud of our role in keeping Toronto residents healthy, active and engaged. Increased demand and changing needs require us to continue to reinvigorate our programs, maintain high-quality facilities and parks and ensure access to service.
- We are doing just that! Did you know that 75% of programs and services are offered free of charge? Also, 39 community centres do not have fees and we continue to offer eligible residents access to financial assistance through the City’s Welcome Policy.
- We are expanding and investing in recreational facilities every year. In 2017, we opened York Recreation Centre, Parkway Forest outdoor pool and are breaking ground on an innovative partnership: a community recreation centre at Canoe Landing Park. We are also upgrading and renovating Earl Bales Community Centre, North Toronto Memorial Community Centre and Falstaff Community Centre, to name a few.
- We are investing in technology to help serve you better. In 2017, 92% of all registrations happened online. We have been working to improve that experience. From the updated planning tools at to faster speeds, we hope you have noticed a difference. We heard that you wanted to be reminded via email about upcoming registration periods and we have begun doing that. The increased customer service hours have been important to you during priority registration days.
- We are doing everything we can to make your experience better, and thank you for your patience as we work to replace our registration system. As we improve and change things, we value your input. Please visit for project announcements and regular updates.
- Please stay active and engaged in whatever recreational interest you have this fall and winter—we have so much to choose from.
- Figure
- Figure
- Director of Community Recreation, Toronto Parks, Forestry and Recreation
- Figure
- Figure
- Figure
- Figure
- Figure
- At Your Service
- Story
- Story
- _16Text__3Col_Tab
- _16Text__3Col_Tab
- _16Text__3Col_Tab
- _16Text__3Col_Tab
- _16Text__3Col_Tab
- _16Text__3Col_Tab
- _16Text__3Col_Tab
- _16Text__3Col_Tab
- _16Text__3Col_Tab
- _16Text__3Col_Tab
- _16Text__3Col_Tab
- _16Text__3Col_Tab
- _16Text__3Col_Tab
- Figure
- Phone Numbers and Websites
- Phone Numbers and Websites
- How To Contact Us
- Figure
- • Recreation Programs
- • Recreation Programs
- • General Parks, Forestry and Recreation Information
- • Parks and Horticulture
- • Urban Forestry Branch
- • Toronto Ski and Snowboard Centre
- How To Register
- How To Register
- How To Register
- Recreation and Program Information ..................................416-338-4386
- Recreation Touch Tone Registration .................................416-338-0000
- Online .........................................
- efun.toronto.ca
- Frequently Requested Phone Numbers
- Frequently Requested Phone Numbers
- Account Information ...................416-338-4386
- Permits .........................................416-392-8188
- Toronto Islands Information .......416-397-2628
- Toronto Islands Ferry Fees ........416-392-8193
- Website Directory
- Website Directory
- Website Directory
- 311 – City Services.....................
- toronto.ca
- /311
- Adapted Recreation Programs and IntegrationServices .........................
- toronto.ca/accessibility
- Camps ....................................
- toronto.ca/camps
- Customer Service Administration ......
- toronto.ca/parks/registration
- Fitness .....................................
- toronto.ca/fitness
- Parks, Forestry and Recreation ...............................
- toronto.ca/parks
- Part-time Employment ........
- toronto.ca/recjobs
- Skate Information ...................
- toronto.ca/skate
- Swim Information .....................
- toronto.ca/swim
- Toronto FUN Guides ..........
- toronto.ca/funguide
- Trees Across Toronto .........
- toronto.ca/parks/engagement/tat
- /
- Urban Forestry Branch ............
- toronto.ca/trees
- Waste Diversion ..................
- toronto.ca/garbage
- Program locations and information (dates/times/fees/days) are subject to change or be adjusted at time of registration. At time of print, not all locations have been confirmed.
- Program locations and information (dates/times/fees/days) are subject to change or be adjusted at time of registration. At time of print, not all locations have been confirmed.
- Designed by: Design Services, Information Production, City Clerk’s Office
- Table of Contents
- Table of Contents
- General Information
- Toronto At Your Service................................3
- Registration ..............................................4-5
- Map and Integrated Facility Listing ..........7-9
- Other Information
- City Pool Rentals ........................................94
- Community Group Listing ........................112
- Facility Permits and Rentals ............110-111
- PFR Facilities Master Plan .......................111
- Permit and Rental Online Bookings .............9
- Recreation Jobs ...........................................3
- Registration/Program Policies ..........108-109
- Welcome Policy ........................................109
- Program Sections
- ARC-After-School Recreation Care ............13
- Adapted Recreation Programs and Integration Services ............................14-19
- Arts .................................................32, 40-67
- Camps ..................................................10-12
- Early Years .................................33-34, 40-67
- Fitness ..................................................20-26
- General Interest ..............................35, 40-67
- Older Adults .........................................27-31
- Program Listings ..................................40-67
- Skating .................................................68-74
- Sports .............................................36, 40-67
- Swimming ..........................................75-107
- Youth/Leadership ......................37-39, 40-67
- Other Programs and Services
- Other Programs and Services
- Aquatic Leadership and First Aid ...............38
- Black History Month Poster Series ............32
- City Golf Courses .......................................22
- Curling ........................................................74
- Cycling Map ...............................................24
- Dogs in City Parks......................................48
- Family Day ..................................................42
- High Five ......................................back cover
- Leisure Skate ..............................................69
- Leisure Swim ..............................................80
- Let’s Get Coaching .....................................39
- Parks and Horticulture ...............................12
- Playground Paradise ..................................34
- Toronto Islands ...........................................30
- Toronto Ski and Snowboard.......................72
- Urban Forestry .........................................107
- Volunteer Opportunities..............................11
- Waste Diversion..........................................73
- Healthy Kids Community Challenge Choose to Boost Veggies and Fruit! Tip #1: Start a garden and help in the kitchen! Kids who grow their own veggies and fruit, and help prepare meals at home are more likely to taste and eat these foods. Tip #2: Eat away from the TV! When families eat meals together, away from the TV, kids are more likely to eat more veggies and fruit. Find out more at: healthykidstoronto.com #HKCC or visit a location: Black Creek Community Health Centre East Sca
- Story
- NormalParagraphStyle
- Step 1: Create a New Account
- To sign up for recreation programs you will need Client and Family Numbers. There are three ways to get these numbers:
- complete the New Family Account form (pdf) and e-mail to (please make sure that you save the completed form)
- 1. Email:
- pfrcustomerservice@toronto.ca
- pfrcustomerservice@toronto.ca
- Download the New Family Account form at
- toronto.ca/parks/registration
- toronto.ca/parks/registration
- complete the form and fax to 416-392-1551
- 416-338-4386 to speak to a customer service representative from 8:30am to 4:30pm, Monday to Friday.
- How Client and Family Numbers Work
- The family number is attached to the primary contact person for your family account; any mail or communications related to your account will be sent to this person
- A client number is attached to each person in your family and will allow you to track account transactions for each family member.
- Once you have an account, you can register for programs, check your account transactions, registration status, and print and save your receipts (they are not mailed).
- Visitors or Non-residents to Toronto
- People who live in the city, or own a residential or business property located in Toronto are considered residents and they get first priority for recreation programs.
- Visitors and non-residents are welcome to register for programs, but please note that registration opens 10 days after the initial registration date, and:
- • $42 fee is applied to each program
- • $82 fee is applied to each free program.
- Step 2: Have a Payment Method
- Payments Accepted
- Major Credit Cards; VISA, Mastercard and American Express are accepted for any registration method (online, on the phone using prompts or with help from staff in-person).
- Cheques can be used for in-person registration. Cheques should be made out to “City of Toronto”
- Cash can be used for in-person registration
- Credit added to your account can be used for any registration method.
- Adding Credit to your Account
- If you prefer to provide payment in-person or if you do not have access to a credit card, you can go to the following civic centres – City Hall, Etobicoke CC, North York CC and Scarborough CC or community centres that offer on-site registration to add a credit on your account. This payment can be made by cash, cheque (made out to “City of Toronto”), debit card or major credit card (VISA, Mastercard or American Express).
- Note: Credit on account does not guarantee registration
- Fee Subsidy (Welcome Policy)
- The City of Toronto is committed to providing access to recreation opportunities for all Torontonians. The Welcome Policy (more on page 109) provides fee subsidies to those in need, enabling access to any Parks, Forestry and Recreation registered program.
- Older Adult Discount
- Older Adults (60 years +) who register for adult programs are eligible to receive a 50 per cent discount off the full adult rate. These discounts do not apply to Older Adult programs, contracted, partnership, third-party programs or drop-ins.
- Partial Payments
- When you register for a program that costs more than $100, you have the option of paying in two installments. Fifty per cent (50%) of the course fee must be paid when you register. The remainder is due five weeks before the last day of the program. Call 416-338-4386 if you would like to schedule partial payments for a program.
- Confirmation/Receipts
- Remember to print your confirmation page before exiting the online registration system; this is your confirmation and receipt. The City no longer mails receipts but you can log on to your account to print and save your receipts.
- Step 3: Research Recreation Programs
- Many programs are in high demand. Make sure to have a few options for each person in case you don’t get into your first choices.
- Program Search Online
- NormalParagraphStyle
- Try the “Program Search” page at to build your wish list of recreation activities.
- You can search online by location using the filters on the maps to build and sort your wish list by age, interest, and more.
- Tips on How to Use Phone Prompts (TTR) Registration • Dial 416-338-0000 to access TTR to register for paid, free or Welcome Policy programs.• Listen to the entire voice instruction menu and wait for the prompts to direct you.• TTR registration is not available after the course start date.Before calling have your:Client(s) Number, Family PIN Number, Program Codes(s) and a credit card (for paid programs).Don’t hang up if the voice prompt says “You have registered successfully”. This includes free programs,
- Tips on How to Use Phone Prompts (TTR) Registration • Dial 416-338-0000 to access TTR to register for paid, free or Welcome Policy programs.• Listen to the entire voice instruction menu and wait for the prompts to direct you.• TTR registration is not available after the course start date.Before calling have your:Client(s) Number, Family PIN Number, Program Codes(s) and a credit card (for paid programs).Don’t hang up if the voice prompt says “You have registered successfully”. This includes free programs,
- Step 4: Mark your Calendar
- Toronto and East York District Registration Dates
- Toronto and East York District Registration Dates
- Registration begins September 13 for:
- Registration begins September 13 for:
- • Fall and Winter
- • Fall and Winter
- General Programs
- •
- •
- Fall Skating and Swimming Lessons
- • December Holiday Camps
- In-person sites –
- In-person sites –
- 7
- am-12noon
- • East York CC, Main Square CRC, Matty Eckler CRC,
- • East York CC, Main Square CRC, Matty Eckler CRC,
- Masaryk Cowan CRC, Mary McCormick RC,
-
- St Lawrence CRC, Wellesley CC
- Registration begins December 5 for:
- Registration begins December 5 for:
- •
- In-person sites –
- In-person sites –
- 7
- am-12noon
- • East York CC, Main Square CRC, Matty Eckler CRC,
- • East York CC, Main Square CRC, Matty Eckler CRC,
- Masaryk Cowan CRC, St Lawrence CRC, Wellesley CC
- ARC–Afterschool Recreation Care:
- ARC–Afterschool Recreation Care:
- Registration began
- Registration began
- June 12, 2017
- and is ongoing for the September
- 2017-June 2018 school year. Visit
- toronto.ca/arc
- for registration and
- program information.
- ARC-Afterschool Recreation Care registration/payments are accepted
- ARC-Afterschool Recreation Care registration/payments are accepted
- online at
- efun.toronto.ca
- , in-person at Toronto City Hall, and Etobicoke
- Civic Centre, North York Civic Centre or Scarborough Civic Centre or
- by calling 416-338-4386 prior to program start date.
- Step 5: Register!
- On the day registration opens, there are four ways to register
- (the fastest and easiest) – 7am-12midnight.
- (TTR) at 416-338-0000 – 7am-12midnight.
- 2. Register using phone prompts
- at 416-338-4386 – 7am-4:30pm.
- 3. Register on the phone with help from staff
- are listed on Step 4: “Mark your Calendar” section, above.
- 4. In-person registration locations
- On the first day of registration, additional staff are on site to assist you with registration.
- Fee Information
- Fees are subject to change as a result of the Council approved operating budget.
- After Registration Opens
- After registration opens, and up until the third class/day, you can register:
- • in-person at civic centres between 8:30am and 4:30pm Monday-Friday
- • in-person at community centres with “on site” registration listed on page 8
- • on the phone with help from staff between 8:30am and 4:30pm Monday-Friday.
- For most programs, online and TTR registration is not available after the program start date.
- On registration opening days, online registration is available 7am to 12 midnight and offline from 12 midnight to 7am due to maintenance.
- At all other times, the registration website is offline daily from 4am to 7am for regular maintenance.
- Managing Your Account
- Log in to your account to update your email address, view, print and save your receipts.
- Steps to log-in
- 1. visit
- 2. go to “Log in”
- 3. enter Main Contact Client Number and Family Number
- 4. select “My Account”
- 5. select “Receipts Online” to view, print and save your recent receipts or select “Add/Update Email” to update your email address.
- If you do not have access to a printer, you can visit a City community recreation centre or civic centre to receive a printed copy.
- Attendance Expectations If you can’t go, let us know!Programs are popular and many have waiting lists. If you are unable to attend the program you are registered for, please contact the community centre where the program is offered or call 416-338-4386 so the spot can be offered to someone else. If you do not attend the first two classes and have not notified us, you will be contacted and may be withdrawn from the program. This will enable other clients on the waitlist to participate. To withdraw from your
- Attendance Expectations If you can’t go, let us know!Programs are popular and many have waiting lists. If you are unable to attend the program you are registered for, please contact the community centre where the program is offered or call 416-338-4386 so the spot can be offered to someone else. If you do not attend the first two classes and have not notified us, you will be contacted and may be withdrawn from the program. This will enable other clients on the waitlist to participate. To withdraw from your
- Check Balance Owing or Welcome Policy Balance
- The easiest way to check your balance owing or Welcome Policy balance is to log in to your account online. You can also call 416-338-4386 to speak with a staff person.
- Duplicate Registrations
- Clients may not register for more than one program that occurs at the same time. Refer to page 108 for more information.
- Contact Customer Service
- Customer Call Centre is available at 416-338-4386 Monday-Friday 8:30am to 4:30pm (with extended hours during registration periods).
- Contact Parks, Forestry and Recreation customer service staff in-person Monday-Friday 8:30am to 4:30pm at the following Customer Service Office Locations:
- • Etobicoke Civic Centre – 399 The West Mall, 2nd Floor
- • North York Civic Centre – 5100 Yonge St, 3rd Floor
- • Scarborough Civic Centre – 150 Borough Dr, 5th Floor
- • Toronto City Hall – 100 Queen St W, 1st Floor
- If you have general questions call 3-1-1 to reach a customer service representative twenty-four hours a day, seven days a week.
- Registering for programs online is fast, easy, convenient and secure
- TIPS - When using Online Program Registration
- • Do not leave your computer idling. Your session will end after five minutes of inactivity. After that, you will need to log in again.
- • Your registration is not complete by just adding your choices to the cart. You need to complete the checkout process to register - even if the program is free.
- • Use site navigation buttons (for example, Click Here, Save and Go to My Cart, Check Out, etc.) Do not use browser navigation buttons (Back, Forward, Refresh). They open new pages and will cause your open session to end.
- Registered Programs Map
- Find day camps, recreational programs and activities close to your home or work, and register online. You can refine your search by programs, week, age, accessibility and other options to build your wish lists.
- Drop-in Programs Map
- The City of Toronto offers many activities and programs where you can drop in at the scheduled time without prior registration. Use the drop-in map to find the programs and activities close to your home or work. You can refine your search by programs, week, age, accessibility and other options.
- Registration and Policy Information
- Refer to pages 108 and 109 for additional information on:
- • Registration
- • Release of Liability Waiver
- • Welcome Policy
- • Policies
- • TTR Instructions
- • Duplicate Registration
- Figure
- Figure
- Figure
- Toronto and East York District • Fall 2017/Winter 2018
- Toronto and East York District • Fall 2017/Winter 2018
- Toronto and East York District • Fall 2017/Winter 2018
- The FUN Guide
- Registration • At Your Service
- Registration • At Your Service
- Outdoor Skating Rinks
Do'stlaringiz bilan baham: |
