Toronto and East York District • Fall 2017/Winter 2018 The fun guide


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Toronto and East York District • Fall 2017/Winter 2018
The FUN Guide

Registration • At Your Service
Toronto and East York District – Fall 2017/Winter 2018
 
Registration/At Your Service
  1
A Message from  
Howie Dayton
We’re Making It Better!
 
Our recreation programs, facilities and parks are popular and 
more people are using them than ever before. We are extremely 
proud of our role in keeping Toronto residents healthy, active 
and engaged. Increased demand and changing needs require us 
to continue to reinvigorate our programs, maintain high-quality 
facilities and parks and ensure access to service. 
We are doing just that! Did you know that 75% of programs and 
services are offered free of charge? Also, 39 community centres 
do not have fees and we continue to offer eligible residents 
access to financial assistance through the City’s Welcome Policy.
We are expanding and investing in recreational facilities every 
year. In 2017, we opened York Recreation Centre, Parkway Forest 
outdoor pool and are breaking ground on an innovative partnership: a community recreation centre at 
Canoe Landing Park. We are also upgrading and renovating Earl Bales Community Centre, North Toronto 
Memorial Community Centre and Falstaff Community Centre, to name a few. 
We are investing in technology to help serve you better. In 2017, 92% of all registrations happened 
online. We have been working to improve that experience. From the updated planning tools at  
toronto.ca/funguide to faster speeds, we hope you have noticed a difference. We heard that you  
wanted to be reminded via email about upcoming registration periods and we have begun doing that. 
The increased customer service hours have been important to you during priority registration days.
We are doing everything we can to make your experience better, and thank you for your patience as we 
work to replace our registration system. As we improve and change things, we value your input. Please 
visit toronto.ca/haveyoursay for project announcements and regular updates. 
Please stay active and engaged in whatever recreational interest you have this fall and winter—we have 
so much to choose from. 
Director of Community Recreation, Toronto Parks, Forestry and Recreation
Table of Contents
General Information
Toronto At Your Service................................3
Registration .............................................. 4-5
Map and Integrated Facility Listing .......... 7-9
Other Information
City Pool Rentals ........................................94
Community Group Listing ........................112
Facility Permits and Rentals ............ 110-111
PFR Facilities Master Plan .......................111
Permit and Rental Online Bookings .............9
Recreation Jobs ...........................................3
Registration/Program Policies .......... 108-109
Welcome Policy ........................................109
Program Sections
ARC-After-School Recreation Care ............13
Adapted Recreation Programs and  
Integration Services  ............................ 14-19
Arts ................................................. 32, 40-67
Camps .................................................. 10-12
Early Years .................................33-34, 40-67
Fitness .................................................. 20-26
General Interest .............................. 35, 40-67
Older Adults ......................................... 27-31
Program Listings .................................. 40-67
Skating ................................................. 68-74
Sports ............................................. 36, 40-67
Swimming  .......................................... 75-107
Youth/Leadership ......................37-39, 40-67
Other Programs and Services
Aquatic Leadership and First Aid ...............38
Black History Month Poster Series ............32
City Golf Courses .......................................22
Curling ........................................................74
Cycling Map ...............................................24
Dogs in City Parks......................................48
Family Day ..................................................42
High Five ......................................back cover
Leisure Skate ..............................................69
Leisure Swim ..............................................80
Let’s Get Coaching .....................................39
Parks and Horticulture ...............................12
Playground Paradise ..................................34
Toronto Islands ...........................................30
Toronto Ski and Snowboard.......................72
Urban Forestry .........................................107
Volunteer Opportunities..............................11
Waste Diversion..........................................73

Healthy Kids Community Challenge 
Choose to Boost Veggies and Fruit! 
Tip #1: Start a garden and help in the kitchen! 
Kids who grow their own veggies and fruit, and help prepare meals at 
home are more likely to taste and eat these foods. 
 
Tip #2: Eat away from the TV! 
When families eat meals together, away from the TV, kids are more likely to 
eat more veggies and fruit. 
Find out more at: 
healthykidstoronto.com  #HKCC 
or visit a location:                            
 Black Creek Community Health Centre 
East Scarborough Boys & Girls Club 
South Riverdale Community Health Centre 
Rexdale Community Health Centre 
 
Canada’s Food Guide recommends that kids: 
1.  Eat a mix of veggies and fruit each day.  This means at least one 
dark green vegetable (broccoli, spinach, romaine lettuce) and one 
orange vegetable (carrots, sweet potatoes, winter squash). 
2.   Choose vegetables and fruit prepared with little or no added fat, 
 
sugar or salt.  Veggies that are steamed, baked or stir-fried are best 
 
- not  deep fried. 
Source: Health Canada 

Toronto and East York District – Fall 2017/Winter 2018
 
Registration/At Your Service
  3
At Your Service
Phone Numbers and Websites
How To Contact Us
  • Recreation Programs
  •  General Parks, Forestry and Recreation 
Information
  • Parks and Horticulture
  • Urban Forestry Branch
  • Toronto Ski and Snowboard Centre
How To Register
Recreation and Program  
Information ..................................416-338-4386
Recreation Touch Tone  
Registration .................................416-338-0000
Online ......................................... efun.toronto.ca
Frequently Requested Phone Numbers
Account Information ...................416-338-4386
Permits .........................................416-392-8188
Toronto Islands Information .......416-397-2628
Toronto Islands Ferry Fees ........416-392-8193
Website Directory
311 – City Services..................... toronto.ca/311
Adapted Recreation Programs and Integration 
Services .........................toronto.ca/accessibility
Camps .................................... toronto.ca/camps
Customer Service  
Administration ...... toronto.ca/parks/registration
Fitness .....................................toronto.ca/fitness
Parks, Forestry and  
Recreation ............................... toronto.ca/parks
Part-time Employment ........ toronto.ca/recjobs
Skate Information ................... toronto.ca/skate
Swim Information .....................toronto.ca/swim
Toronto FUN Guides .......... toronto.ca/funguide
Trees Across  
Toronto ......... toronto.ca/parks/engagement/tat/
Urban Forestry Branch ............ toronto.ca/trees
Waste Diversion ..................toronto.ca/garbage
   
Program locations and information (dates/times/fees/days) are subject to change or be  
adjusted at time of registration.  At time of print, not all locations have been confirmed.
Designed by:  Design Services, Information Production, City Clerk’s Office

4
  
Registration/At Your Service
 
Registration begins – September 13
Registration
Step 1: Create a New Account
To sign up for recreation programs you will need Client and Family Numbers. 
There are three ways to get these numbers:
1.   Email: 
complete the New Family Account form (pdf) and e-mail to 
pfrcustomerservice@toronto.ca (please make sure that you save the 
completed form)
 
 Download the New Family Account form at toronto.ca/parks/registration
2.   Fax: 
complete the form and fax to 416-392-1551
3.   Phone: 
416-338-4386 to speak to a customer service representative 
from 8:30
am
 to 4:30
pm
, Monday to Friday.
How Client and Family Numbers Work
The family number is attached to the primary contact person for your family 
account; any mail or communications related to your account will be sent to 
this person
A client number is attached to each person in your family and will allow you 
to track account transactions for each family member.
Once you have an account, you can register for programs, check your 
account transactions, registration status, and print and save your receipts 
(they are not mailed).
Visitors or Non-residents to Toronto
People who live in the city, or own a residential or business property located 
in Toronto are considered residents and they get first priority for recreation 
programs. 
Visitors and non-residents are welcome to register for programs, but please 
note that registration opens 10 days after the initial registration date, and:
 
• $42 fee is applied to each program
 
• $82 fee is applied to each free program.
Step 2: Have a Payment Method
Payments Accepted 
Major Credit Cards; VISA, Mastercard and American Express are accepted 
for any registration method (online, on the phone using prompts or with help 
from staff in-person).
Cheques can be used for in-person registration. Cheques should be made 
out to “City of Toronto”
Cash can be used for in-person registration
Credit added to your account can be used for any registration method. 
Adding Credit to your Account 
If you prefer to provide payment in-person or if you do not have access to a 
credit card, you can go to the following civic centres – City Hall, Etobicoke 
CC, North York CC and Scarborough CC or community centres that offer 
on-site registration to add a credit on your account. This payment can be 
made by cash, cheque (made out to “City of Toronto”), debit card or major 
credit card (VISA, Mastercard or American Express).
Note: Credit on account does not guarantee registration
Fee Subsidy (Welcome Policy)
The City of Toronto is committed to providing access to recreation 
opportunities for all Torontonians. The Welcome Policy (more on page 109) 
provides fee subsidies to those in need, enabling access to any Parks, 
Forestry and Recreation registered program.
Older Adult Discount 
Older Adults (60 years +) who register for adult programs are eligible to receive 
a 50 per cent discount off the full adult rate. These discounts do not apply to 
Older Adult programs, contracted, partnership, third-party programs or drop-ins.
Partial Payments
When you register for a program that costs more than $100, you have the 
option of paying in two installments. Fifty per cent (50%) of the course fee 
must be paid when you register. The remainder is due five weeks before the 
last day of the program. Call 416-338-4386 if you would like to schedule 
partial payments for a program.
Confirmation/Receipts 
Remember to print your confirmation page before exiting the online 
registration system; this is your confirmation and receipt. The City no longer 
mails receipts but you can log on to your account to print and save your 
receipts.
Step 3: Research Recreation Programs
Many programs are in high demand. Make sure to have a few options for 
each person in case you don’t get into your first choices. 
Program Search Online
Try the “Program Search” page at toronto.ca/funguide to build your wish list 
of recreation activities.
You can search online by location using the filters on the maps to build and 
sort your wish list by age, interest, and more.
Tips on How to Use Phone Prompts (TTR) Registration 
•  Dial 416-338-0000 to access TTR to register for paid, free or Welcome 
Policy programs.
•  Listen to the entire voice instruction menu and wait for the prompts to 
direct you.
• TTR registration is not available after the course start date.
Before calling have your:
Client(s) Number, Family PIN Number, Program Codes(s) and a credit card 
(for paid programs).
Don’t hang up if the voice prompt says “You have registered successfully”. 
This includes free programs, there are further steps to complete, follow the 
prompts.
To speak to a customer service representative press 0.  If you press 0, 
and you have an account balance owing, your registrations 
will not be 
recorded, even if you heard “You have registered successfully”. This 
includes free programs.
Press Star Key (
*
) to exit the system.
For full step by step instructions on using TTR go to page 109.

Toronto and East York District – Fall 2017/Winter 2018
 
Registration/At Your Service
  5
Step 4: Mark your Calendar
Toronto and East York District Registration Dates
Registration begins September 13 for: 
• Fall and Winter General Programs
• Fall Skating and Swimming Lessons 
• December Holiday Camps
In-person sites – 7
am
-12
noon
 
•  East York CC, Main Square CRC, Matty Eckler CRC, 
Masaryk Cowan CRC, Mary McCormick RC,  
St Lawrence CRC, Wellesley CC
Registration begins December 5 for: 
• Winter Skating/Swimming Lessons and March Break Camps
In-person sites – 7
am
-12
noon
 
•  East York CC, Main Square CRC, Matty Eckler CRC, 
Masaryk Cowan CRC, St Lawrence CRC, Wellesley CC
ARC–Afterschool Recreation Care:
Registration began 
June 12, 2017 and is ongoing for the September 
2017-June 2018 school year.  Visit toronto.ca/arc for registration and 
program information.
ARC-Afterschool Recreation Care registration/payments are accepted 
online at efun.toronto.ca, in-person at Toronto City Hall, and Etobicoke 
Civic Centre, North York Civic Centre or Scarborough Civic Centre or 
by calling 416-338-4386 prior to program start date.
Step 5: Register!
On the day registration opens, there are four ways to register  
1.   Online  Registration 
efun.toronto.ca (the fastest and easiest) –  
7
am
-12
midnight
.
2.  Register using phone prompts 
(TTR) at 416-338-0000 – 7
am
-12
midnight
.
3.   Register on the phone with help from staff 
at 416-338-4386 – 
7
am
-4:30
pm
.
4.   In-person registration locations 
are listed on Step 4: “Mark your 
Calendar” section, above. 
 
 On the first day of registration, additional staff are on site to assist you 
with registration. 
Fee Information
Fees are subject to change as a result of the Council approved operating 
budget.
After Registration Opens
After registration opens, and up until the third class/day, you can register:
• in-person at civic centres between 8:30
am
 and 4:30
pm
 Monday-Friday
• in-person at community centres with “on site” registration listed on page 8  
•  on the phone with help from staff between 8:30
am
 and 4:30
pm
 Monday-Friday.
For most programs, online and TTR registration is not available after the 
program start date.
On registration opening days, online registration is available 7
am
 to 12 midnight 
and offline from 12 midnight to 7
am
 due to maintenance. 
At all other times, the registration website is offline daily from 4
am
 to 7
am
 for 
regular maintenance.
Managing Your Account
Log in to your account to update your email address, view, print and save 
your receipts. 
Steps to log-in
1. visit 
efun.toronto.ca
2.  go to “Log in”
3.  enter Main Contact Client Number 
and Family Number
4.  select “My Account”
5.   select “Receipts Online” to view, print and save your recent receipts or 
select “Add/Update Email” to update your email address.
If you do not have access to a printer, you can visit a City community 
recreation centre or civic centre to receive a printed copy.
Attendance Expectations
 
If you can’t go, let us know!
Programs are popular and many have waiting lists. If you are unable to 
attend the program you are registered for, please contact the community 
centre where the program is offered or call 416-338-4386 so the spot can 
be offered to someone else. If you do not attend the first two classes and 
have not notified us, you will be contacted and may be withdrawn from 
the program. This will enable other clients on the waitlist to participate. 
To withdraw from your program you can contact a customer service 
representative at 416-338-4386 or print and complete the withdrawal, 
transfer and credit form (PDF). 
To download a copy of the form visit toronto.ca/parks/registration and 
email it to pfrcustomerservice@toronto.ca
Check Balance Owing or Welcome Policy Balance
The easiest way to check your balance owing or Welcome Policy balance is to 
log in to your account online. You can also call 416-338-4386 to speak with a 
staff person.
Duplicate Registrations
Clients may not register for more than one program that occurs at the same 
time. Refer to page 108 for more information.
Contact Customer Service
Customer Call Centre is available at 416-338-4386 Monday-Friday 8:30
am
 to 
4:30
pm
 (with extended hours during registration periods).
Contact Parks, Forestry and Recreation customer service staff in-person 
Monday-Friday 8:30
am
 to 4:30
pm
 at the following Customer Service Office 
Locations:
 
 
• Etobicoke Civic Centre – 399 The West Mall, 2nd Floor
 
 
• North York Civic Centre – 5100 Yonge St, 3rd Floor
 
 
• Scarborough Civic Centre – 150 Borough Dr, 5th Floor
 
 
• Toronto City Hall – 100 Queen St W, 1st Floor
If you have general questions call 3-1-1 to reach a customer service 
representative twenty-four hours a day, seven days a week.
Registering for programs online is fast, 
easy, convenient and secure
TIPS - When using Online Program Registration
•  Do not leave your computer idling. Your session will end after five minutes of 
inactivity. After that, you will need to log in again.
•  Your registration is not complete by just adding your choices to the cart. You 
need to complete the checkout process to register - 
even if the program is 
free.
•  Use site navigation buttons (for example, Click Here, Save and Go to 
My Cart, Check Out, etc.) Do not use browser navigation buttons (Back, 
Forward, Refresh). They open new pages and will cause your open session 
to end.
Registered Programs Map 
toronto.ca/funguide
Find day camps, recreational programs and activities close to your home or 
work, and register online. You can refine your search by programs, week, age, 
accessibility and other options to build your wish lists. 
Drop-in Programs Map 
toronto.ca/funguide
The City of Toronto offers many activities and programs where you can drop 
in at the scheduled time without prior registration. Use the drop-in map to find 
the programs and activities close to your home or work. You can refine your 
search by programs, week, age, accessibility and other options.  
Registration and Policy Information
Refer to pages 108 and 109 for additional information on:
 
• Registration
 
• Release of Liability Waiver
 
Welcome Policy
 
• Policies
 
• TTR Instructions
 
• Duplicate Registration

Toronto and East York District – Fall 2017/Winter 2018
 
Program Facilities
  7
Toronto and East York District • Fall 2017/Winter 2018
Program Facilities
Recreation Facilities Map Listing
Sherbourne St
14
25
35
34
32
1
3
29
39
23
2
5
6
16
A
36
40
20
10
13
12
11
10
9
8
7
6
5
3
4
2
A
B
C
D
E
F
G
H
1
37
31
33
30
24
9
13
7
19
8
11
4
12
28
21
27
15
26
38
18
17
22

8
  
Program Facilities
 
Registration begins – September 13
Legend
   Fully  Physically 
Accessible
   Partially  Physically 
Accessible
CC  Community Centre
CRC   Community Recreation 
Centre
CS   Community School or 
 
Catholic School
RC   Recreation Centre
CI   Collegiate Institute
ES  Elementary School
JHS  Junior High School
MS   Middle School
PS   Public School
SS   Secondary School

      Facilities  independently 
operated by a Board 
of Management. For 
information, contact the 
facility directly.

 
 On-site  registration 
available after the initial 
registration dates. 
Phone to confirm hours 
of operation.


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