Types of it jobs People with jobs in information technology (IT)

Intranet

It is a close room computer network system, as it covers a small area and only authorized people can access it.

Extranet

It is also a sort of Internet the access to which is granted only to a few.

World Wide Web (WWW)

It is the service that is used on Internet to view and search contents (in the form of web-pages).

Instant messaging (IM)

It is an online facility that facilitates us to chat or talk. Such service is provided by Skype, Google Talk, Windows Live Messenger, Yahoo Messenger, etc.

Voice over Internet Protocol (VoIP)

It is a Protocol, which is used especially for voice transfer over IP network. Likewise, it facilitates users to make phone-calls by using internet.

Really Simple Syndication (RSS)

It is a technique, which is used for the dissemination of information, articles, etc. Users normally subscribe to the RSS channel in order to receive news.

Solving customer service problems

What is Problem-Solving in Customer Service?

Problem-solving in customer service is a skill that entails

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  Knowing how to handle a conflict
  
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  Being able to calm an agitated customer using tone of voice and true empathy
  
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  Listening and speaking while maintaining a strong grip on problem-solving techniques.
  

How does bad customer service affect your business?

Customer service issues must be resolved because they affect other parts of the business. Businesses must become more customer-centric and coordinate their services in order to delight clients by effectively solving their problems.
You may have the ideal product and competitive pricing, but if your customer service is poor, your business can falter.
Let’s look at some of the ways in which bad customer service can impact a business.

• Lesser Conversions and Loss of Customers

Inefficient solving of customers’ problems, slow response times, and frequent negative experiences make prospects less likely to become customers and make current customers less likely to stay loyal.
“53% of customers are likely to stop buying from a brand after a poor customer service experience.” – source

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