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Daniel Brooks has been a client of yours for many years. He has just phoned to complain
that a recent order was delivered four days late. You apologized on the phone, but you
also want to apologize in writing.
Write an email to Daniel:
o apologizing again for the problem
o explaining what caused the late delivery
o
offering a 15% discount on the next order.
To: Daniel Brooks
Cc:
Subject: Order 872/-6B
Dear Daniel Brooks
Part 3
Listening
Task 3 / Recording 1.33
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Listen to Andrea Livingstone giving a lecture on the history of the organization of
work in the UK.
For each question choose the correct answer, A, B or C.
1 In the domestic system, a typical family
A farmed and also made clothes.
B sold materials and also worked on farms.
C farmed and also made food products.
2 In the second stage, most people worked
A in a workshop.
B at home.
C in a shop.
3The advantage for workers in the second stage was that
A they didn’t need to buy supplies.
B they made more money.
C they kept all the profits when the products were sold.
4 People in the eighteenth century didn’t have machines in their homes because they were
A too expensive.
B too dangerous.
C too big.
5 The need for humans in factories these days is reduced because of advanced
A technology.
B robots.
C systems.
Task 4 / Recording 1.45
Listen to the first part of a podcast about the cosmetics producer Estée Lauder.
Complete the notes with one or two words.
The early years
54
Estée Lauder was influenced by her (1) …………………., a chemist.
The company
She founded the Estée Lauder Company with her (2) …………………. in the 1940s.
Estée Lauder’s characteristics
A combination of (3) …………………. and stubbornness. She was also a
(4) …………………., who was the first sales person to give away free product samples.
The Estée Lauder company today
Most of the stock is held by Lauder family members. One of Estée Lauder’s
(3) …………………. heads the company.
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