inflexible communicators. It's important for us to remember that certain words
and phrases create resistance and problems. Let me give you the example of one
ever-present, three-letter word- "but." If someone says, "That's true, but...", or
worse, "I love you ...but..." what is that person saying? The word "but" has negated
everything said before it.
What if you simply substitute the word "and" instead? What if you say,
"That's true, and here's something else that's also true"? Instead of creating
resistance, you've created an avenue of redirection.
What would happen if you had a communication tool you could use to
communicate exactly how you felt about an issue, without compromising your
integrity in any way, and yet you never had to disagree with the person either?
Well, here it is: it's called the AGREEMENT FRAME. It consists of three
phrases you can use in any communication to respect the person you're
communicating with, maintain rapport with that person, share with him/her what
you feel is true, and yet never resist that person's opinion in any way.
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