Answer all 50 questions. There is one mark per question
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Progress Test 2A with answers
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- Complete the sentences below. Choose the correct answer for each one. ‘Ø’ means there is no article. 1
- Read the text on the island of Gotland and decide if the following statements are true (T) or false (F). 1
- Complete the gaps (1–10) in the advice below using the words in the box.
- Choose the most appropriate response to each question: a), b) or c). 1
- Complete the email with words from the box. There are two words you do not need to use.
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Name Class English for International Tourism Intermediate Progress Test 2A Answer all 50 questions. There is one mark per question. listening (track 4.3) Listen to an interview with Javier Jerez, the director of Eldorado’s national tourism promotion agency, and complete each sentence with the correct ending. Choose a), b) or c). 1 Eldorado is now said to ... a) be a dangerous place to visit. ●b) have a low crime rate. c) be popular with more adventurous travellers. 2 In the previous year, Eldorado was visited by ... a) nearly 60,000 American tourists. b) over 16,000 American tourists. ●c) more than 60,000 American tourists. 3 The tourism industry in Eldorado has generated US $99 million in revenue ... a) this year. b) in the last four months of this year. ●c) in the first four months of this year. 4 The majority of visitors to Eldorado tend to come from ... a) Central America and the USA. ●b) The USA. c) Central and South America. 5 Tourism is growing rapidly in Eldorado and it is expected that tourism receipts will increase by ... a) more than 60% this year. ●b) over 16% this year. c) 11.8% this year. 6 Lost and found, filmed in Eldorado, has become a popular ... ●a) reality TV show in the USA. b) soap opera in the USA. c) TV programme in Central and South America. 7 The programme Lost and found will ... ●a) be watched by 30 million Americans. b) help promote Eldorado as a new tourist destination. c) show both the positive and negative sides of Eldorado. 8 Tourism in Eldorado will be developed through ... ●a) the building of additional hotel accommodation. b) working with neighbouring countries. c) increasing the money spent on advertising. 9 Eldorado’s government has decided to ... a) work with two Spanish hotel chains: SunSoul Resorts and Ambrosi Hotels. ●b) offer generous tax exemptions to attract foreign companies to set up in Eldorado. c) work with two American hotel chains to increase the accommodation available. 10 Foreign investors will be given an extended tax exemption if they choose to reinvest ... a) 35% of their initial investment back in the next 15 years. b) 10% of their initial investment back in the next 5 years. ●c) 35% of their initial investment back in the next 10 years. / 10 8grammar Complete the sentences below. Choose the correct answer for each one. ‘Ø’ means there is no article. 1 We’d like to find [the / an / Ø] accommodation close to the local amenities but in a quiet part of the town. 2 [Shouldn’t / Can / Must] you work this afternoon? I’m afraid Anita’s just called in sick. 3 We had a fantastic holiday and really [got on with / get on / get through] the rest of the tour group. They were all so friendly and such a laugh. 4 All room cards [should / may / must] be returned to reception when guests check out. 5 There are very few places in Mexico that my parents [wasn’t / isn’t / haven’t been] to. 6 You [don’t have to / can / must] leave a tip you know. Service is already included in the bill. 7 Do you think your aunt will be able to [off load us / put us up / come to us] for the night? It would be more fun to stay at hers than to book a hotel. 8 We [don’t have to / can’t / should] stop somewhere en route to break up the drive and have something to eat. It’ll give you chance to stretch your legs a bit too. 9 ‘What is Joe doing?’ ‘He [’s planning / plans / will plan] the route for our trip through France.’ / 9
reading Read the text on the island of Gotland and decide if the following statements are true (T) or false (F). 1 Gotland is a Baltic Province near to Latvia and Sweden. T / F 2 It is possible to visit Gotland’s beaches by bike. T / F 3 Gotland offers a wide range of activities for visitors. T / F 4 The island has a long history going back ten centuries. T / F 5 The collection of Viking silver is on show at Tofta’s Viking Village. T / F 6 If you want to learn how to use a bow and arrow, visit the Viking Village. T / F 7 Each year, at the end of August, there is a medieval festival held in Visby. T / F 8 During Medieval Week, visitors can watch plays and jousting. T / F / 8
vocabulary Complete the gaps (1–10) in the advice below using the words in the box.
1 The announcement said the flight from Berlin to Houston might be cancelled if the bad weather continued. 2 Kelly is really lucky and never seems to suffer from jet lag. She can fly from Australia to Europe and feel fine. 3 It was their first experience of a monsoon and the heavy rains fascinated them. 4 As manager of housekeeping in this hotel, it is my responsibility to check each day that the beds have been changed, the bed lineb is clean, toiletries are replaced and all laundry is done. 5 The idea was to brochure the club by handing out free entry tickets to the opening nights to all passers-by. 6 I took my ccomplain directly to the manager the second time the restaurant double booked our table. 7 If you want a holiday full of adventure, you should look at this promote. It shows lots of options for the more free-spirited traveller. 8 The hotel inspector checked that we had an up-to-date food hygiene certificate for the restaurant. 9 The news said that over 300 passengers were stranded at the airport as a result of the cancelled flight. 10 During the tour of the coffee plantation we were told that Robusta coffee, unlike Arabica coffee, can grow in a warmer climate_. / 10
professional skills Choose the most appropriate response to each question: a), b) or c). 1 Which of the following is an example of a perishable product? a) the work of a waitress b) a hotel ●c) an airline seat 2 Which of the 4Ps of the marketing mix is ‘direct marketing’ an example of? a) place
b) promotion ●c) product 3 What should you never do when a customer is speaking and the situation is a stressful one? a) Reassure the customer that you will improve the situation. b) Interrupt the customer. ●c) Explain that you understand how they feel. 4 Which expression can you use to apologize when dealing with a complaint? ●a) I hear what you’re saying and I know how you feel. b) What seems to have happened is that ... c) I’ll do everything I possibly can. 5 Which expression can you use to show the customer you are going to act on what they have said? a) At the moment we’re having a problem with ... b) I’ll get back to you when it’s been sorted out. ●c) I’m sorry about that. 6 Which of the following expressions offers advice? a) Maybe I could buy my train tickets on the way home. ●b) I suggest you contact your doctor to find out what inoculations you need. c) I should go somewhere special on holiday this year. 7 Complete the following sentence with the most suitable ending. If I were you ... a) I mightn’t take so much with me. b) I will buy some dollars before I go away. ●c) I would take some traveller’s cheques just in case.
I advise you ... ●a) to keep your valuables somewhere safe. b) check on possible flight delays before reaching the airport. c) taking the excursion to the islands. / 8
writing Complete the email with words from the box. There are two words you do not need to use.
From: maria.jones@travelprofessionals.com To: bauch.monika@greatbreaks.co.ge Subject: Baggage handling
Could you please get back to me asap? 5__regards______ Maria
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