Special Service Requirement Terminal Check in

Download 467.33 Kb.

Bog'liq
Presentation1

Special Service Requirement

Definition of Special meals.
Identifying/accepting passengers who requested wheelchairs according to their needs.
AVIH and PETC acceptance.

Special meals are provided on Emirates flights, which can be categorised as Medical, Religious, Vegetarian, Seafood and Children’s meals.

Asian vegetarian meal	AVML	Asian Veg Meal (Indian)	AVML
Baby/infant food	BBML	Moslem meal	MOML
Child's meal	CHML	No Salt meal	NSML
Diabetic meal	DBML	Hindu meal	HNML
Fruit platter	FPML	Low sodium meal	LSML
Sea food meal	SFML	Kosher Meal	KSML
Veg.(no milk/egg) meal	VGML	Non Lactose Meal (No Milk/No Dairy)	NLML
Vegetarian meal	VLML	Low Protein Meal	LPML

Requests for Special and Child meals will not be accepted (except when it is for medical reasons), on flights between Dubai and Bahrain, Dammam, Doha, Kuwait, Muscat and Riyadh, due to the relatively short flight times.
These meals should be requested through the PNR at least 24 hours in advance. Caterers usually are able to provide some of the special meals even at short notice. When any late requests are received, check with the caterer if they can provide the special meal, without delaying the flight and inform the passenger that we cannot guarantee supplying the meal, in order to avoid disappointment. Ensure that Cabin Crew are briefed accordingly.
The SPML code is to be used for special medical meal requirement not covered by any recognised codes mentioned. No other special meal request will be catered. It is important that the correct codes are used to reflect the meal requirement of the passengers to avoid misunderstandings, which may lead to passenger dissatisfaction.

Blind passenger	BLND
Deaf passenger	DEAF
Medical case	MEDA
Oxygen for passenger on seat or stretcher	OXYG
Stretcher case	STCR
Persons with disability requiring a wheelchair for long distances and can manage stairs and short distances to/from cabin seat.	WCHR
Persons with disability requiring a wheelchair for long distances and who cannot ascend or descend steps but can manage short distances to/from cabin seat.	WCHS
Persons with disability, completely immobile.	WCHC
Wheelchair Battery Dry	WCBD
Wheelchair Battery Wet	WCBW
Wheelchair Manual Power	WCMP

WCHR - No restrictions on the number of passengers on a flight.
WCHS - No restrictions on the number of passengers on a flight.
WCHC - Following restrictions apply:
To meet emergency situations, able-bodied helpers must escort WCHC passengers travelling in organized groups. The ratio of helpers to passengers is as follows:

Normal free baggage allowance applies to wheelchair passengers for checked and cabin baggage. Where additional seats are purchased, checked baggage will be in accordance with the number of seats paid for. However, cabin baggage allowance will be related to the actual number of passengers.
Wheelchair passengers are permitted the following articles free of charge in addition to the normal baggage allowance, provided they depend on them:

Check-in agents should make note of any pre-existing defect to a wheelchair upon acceptance.
Carriers may not require a person with disability to sign a waiver of liability for damage or loss of wheelchairs or other assistive devices.
Customers should provide written instructions concerning the disassembly and assembly of their wheelchairs.
Even if the wheelchair fact is already there in the system, the agent should verify the correct code (i.e., WCHR, WCHS, and WCHC) after checking the exact type of assistance required by the passenger.
Ensure appropriate seat has been allocated.

A Service Animal is an animal trained to assist persons with disability.
Emirates will only transport Service Dogs in cabin (PETC – Pet in Cabin). All other service animals, apart from service dogs, will be transported as checked baggage free of charge provided passenger provides credible evidence (ID cards, tags or credible verbal assurance) that the animal is a service animal.
On a flight segment scheduled to take 8 hours or more, Emirates requires that the passenger using the service dog provides documentation that the dog will not need to relieve itself on the flight or that the service dog can relieve itself in a way that does not create a health or sanitation issue on the flight.

Download 467.33 Kb.

Do'stlaringiz bilan baham: