1. Choose the best line of description of faults that occur with software and hardware: a Hang, crash, freeze b Login, connection error, feedback c Alpha testing, coding, error 2

114. Choose the appropriate answer:  NAS stands for____. 
a) Network Attached Storage
b) Network Administrator Security
c) Network Attendance System 
d) Network Administrator’s System 
115. Choose the right answer: I _____ to be an artist when I _____ a child. 
a) wanted / was 
b) want / was 
c) to want / am 
d) wanted/will 

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116. Choose the right answer:  He ______ to work when he _____twelve. 
a) began/was 
b) have begun/is 
c) is beginning/was 
d) begins/is
117. Choose the correct answer: 
If we _____ a big company, we _____ an expensive video conferencing 
system. 
a) were/would buy 
b) were/ will buy 
c) was/would buy 
d) was/will buy 
118. Choose the correct answer:  I____a friend while I_____the shopping. 
a) met / was doing 
b) was meeting / did
c) meet / do
d) met / doing 
119. Choose the correct answer:  I____for my things when I____someone call 
my name. 
a) was paying / heard 
b) paid / was hearing
c) pay / heard 
d) was paying / hear
120. Complete the sentence with appropriate words: 
Hi, Ahmed, I ………. a team of technical support people. 
When our ……. have a problem, we help them. 
a) supervise / customers 
b) manage /customer
c) supervise/ peoples 
d) manage/trainee 
121. Complete the sentence with appropriate words: 

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I am Hana, I …….. all the computers , install software and …. everything 
working. 
a) look after / keep 
b) look/keep going
c) look after /keeping
d) looks through / keep
122. Complete the sentence with appropriate words 
:I am Tim, I ……. database then …… them and then maintain them.
a) design / develop 
b)
c) develop / designing
d) look after /delete
e) look/ develop
123. Complete the sentence with appropriate words: I am Sophia 
. When a company wants us to ….. software for them, I visit them and …… 
exactly what they need.
a) write /find out
b) read / find
c) write / explains
d) convert / text
124. Complete the sentences with appropriate words: 
A: So, what …………. your company do? 
B: We mostly ……… apps for Apple and Android devices. 
a) does / develop 
b) do /form 
c) does/creates 
d) did/ develops 
125. Complete the sentences with appropriate words:
I enjoy programming, but I …… a small problem and 
I wanted to ….. my mother. My manager heard me and told me not to!
I can’t even ……. personal phone calls.
a) had/ call/make
b) have/called/make 
c) had/ call/making 
d) have/calling/ make 
126. Complete the sentences with appropriate words:What about …………. to 
a new version of windows? 
A new operating system is much …… than buying new computers and should 
be ……. 
a) upgrading/ cheaper / faster 
b) upgrade / cheap/fast 
c) upgrading / the cheapest/fast 
d) upgrade / cheap/faster 
127. Complete the sentences with appropriate words:

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PDS is an international technology company which ………. software, training 
and support service. We employ over 6000 people across 27 ……….. serving 
clients in 46 countries. Clients tell us that we …… excellent customer service. 
a) supplies/ /service centres / provide 
b) supply /centres /provides 
c) provides/ service centres /supplies 
d) update/centre service /supplies 
128. Complete the sentences: Our products include office software such as 
……………applications. 
We have recently …….a range of cloud computing services. 
Consulting services help ……… companies to more efficiently. 
a) spreadsheet and database /launched /client
b) spreadsheet and database /launch/clients
c) spreadsheet /have launched /client
d) database /has launched /client
129. Complete the text with appropriate words: To apply for this job, you must 
have: 
Experience in …….. operating system, …… computers and ……problems, 
a willingness to work evenings and weekends. To apply for this job, you must 
have: 
Experience in …….. operating system, …… computers and ……problems, 
a willingness to work evenings and weekends….. 
a) installing/maintaining /diagnosing /from time to time 
b) install / helping/diagnosing /sometimes 
c) installing/maintain/diagnose/from time to time 
d) updating/maintaining /diagnosing /frequently
130. Complete the text with appropriate words: 
Agenda: a list of points to talk about at a ……;
useful so that people can ……. for the meeting before it starts and to keep the 
meeting …….. 
a) meeting/ prepare/ focused
b) hosting/to prepare/ focused
c) meeting/ preparing/ focus
d) hosting/ prepare/ focused
131. Complete the text with appropriate words:
Don’t use ………. words and numbers as passwords, such as birthdays or 
names of your ……...
Passwords must be alphanumeric and be at least eight characters long.
You need to ……. your password every month or more frequently. 
a) common/children/ change
b) easy/parents/ changing 
c) common/friends/ have change 
d) difficult/children/ has change 
132. Complete the text with appropriate words: Futachiba is a leading 
…………….. provider 

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 of computer hardware. The company is among the top five …………. 
internationally of
servers and among the top ten …….. of laptop computers. 
a) international/ suppliers/ manufacturers
b) internationally/ suppliers/ manufacturer 
c) international/ supplier/ manufacturer 
d) internationally/ supply/ manufacturers 
133. Complete the text with appropriate words:
At Digital World we proudly design ……………. games in the world. 
We are …..every day by the great feedback we get from our ……people: our 
game-playing customers. 
a) the most popular/ excited/ favorite 
b) the more popular/ exciting/ favorite 
c) most popular/ excited/ favorable 
d) more popular/ excited/ favorite 
134. Complete the dialog with appropriate words: 
A: ………………… produce any hardware? 
B: No, that’s a very different field. 
All our ……… are software.
But we do work closely with hardware ………….to make sure our software 
works well.
a) Does your company/products/manufacturers
b) Do your company/products/manufacturer 
c) Does yours company/product/manufacturers
d) Did your company/product/manufacturer 
135. Complete the dialog with appropriate words: 
A: Hi, Robert, just help me to …………… what you do, could you tell me 
about your daily routine? 
B:Well, every day is different. I arrive at work at about 8:30, 
go straight to my desk and ……. my emails.
I usually have a few of them. I …………… to as many as I can but by nine,
when most of the office staff …………, my phone generally starts ringing.
a) understand/check/reply/arrive
b) understands/check/replies/arrives 
c) understand/check/replying /arrive
d) understands/checks/reply/arrive 
136. Complete the dialog with appropriate words 
: A: So, how do you actually ………. people?
B:I normally …………to visit people at their desk but occasionally problems 
come in from
sales people while they are out ………. customers-problems with their laptop, 
for instance.
a) help / try / visiting 
b) helps / try / visit 
c) helping / tries / visiting 

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d) help / tried/ visiting 
137. Complete the dialog with appropriate words: 
A. What ….. your future plans? B; Good question! We …. a product launch 
tomorrow night. 
B. Do you ….. to come? 
a) are/ have / want 
b) is/ have / wants 
c) are/ has / want 
d) is/ have / wants 
138. Complete the dialog with appropriate words 
: A: Who are ……. customers? B: They could be anyone, really. 
For example, many companies want an app to show …..products. 
We also do a lot of …… for educational organizations.
They often want apps to help people to……. something.
a) your / their / work/ learn 
b) yours / their / works/ learn 
c) your / theirs / work/ learns 
d) your / their / works/ learning 
139. Complete the sentences with appropriate words: 
Hello, Freddy here. I work for XBM Technology. I’m ………….. for our IT 
projects.
I have to plan projects and ……… sure they are finished on time,
and also that they …. cost too much money. It’s a very ……job! 
a) responsible / make / don’t/ stressful 
b) responsible / to make / don’t/ stress 
c) responsibility / make / doesn’t/ stressful 
d) responsible / making / don’t/ stressing 

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