1. Choose the best line of description of faults that occur with software and hardware: a Hang, crash, freeze b Login, connection error, feedback c Alpha testing, coding, error 2

154. Complete the dialogue using the correct phrase to give suggestion: 
A: Your computers are very slow and we need to find suggestion. Any 
suggestions? 
B: _____? 
a) What about upgrading a new version of Windows. 
b) What about hiring new employees. 
c) What about to analyze the computers. 
d) How about to change the computers. 
155. Choose the correct answer: There is a problem with this browser. I 
usually _______ my ID
and password and a new window _______ . 
a) type in/opens 
b) typing in/ opened 
c) typed in/ opening 
d) type in/opened 
156. Choose the correct answer: I think I _______ what the problem is. I 
_______ it now to help you. 
a) know/am checking
b) know/ was checking
c) knew/am checking 
d) knew/ was checked 
157. Complete the dialogue : 
A; Are there any problems? 
B:_______ . 

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a) Unfortunately, the computers don’t work well. 
b) Fortunately, computers work well 
c) Unfortunately, computers work well. 
d) Fortunately, computers don’t work well 
158. Complete the sentence:  
We __________ any more memory in computers because _________ . 
. .
a) can't put/they are already full.
b) couldn't put/it has already completed.
c) needs put/they are already empty. 
d) should to put/it is not full yet. 
159. Complete the dialogue using the correct phrase to give suggestion. 
A: I _________ admin staff needs a fast processor. They only need it for word 
processing and e-mail.
B:______ a two gigahertz processor? 
a) don't think/What about 
b) doesn't think/What if 
c) hasn't think/Which one 
d) does think/How often