2021 Environmental Social & Governance Report

ACCESS TO BANKING SERVICES
As part of our Racial Equity Commitment (see page 21), we pledged to help one 
million consumers open low-cost checking or savings accounts over five years 
through expanded awareness of our Chase Secure Banking
SM
product. Chase Secure 
Banking
SM
accounts have no overdraft fees and provide users with the benefits of 
being a Chase customer, like access to thousands of fee-free ATMs, free money 
orders and cashier’s checks, Chase’s mobile app and support from bankers in person 
or by phone. Chase Secure Banking
SM
has been certified by Bank On for meeting the 
National Account Standards as a low-cost, low-fee account. In the 12 months 
following our announcement of our Racial Equity Commitment in October 2020, we 
helped customers open more than 200,000 low-cost checking accounts with no 
overdraft fees. All told, since its launch in 2019, Chase Secure Banking
SM
has been 
made available to 1.3 million accounts to help people access mainstream banking.
We continue to invest in our digital channels – including online and mobile banking – 
which are an important way for us to reach our customers and provide them access 
to our products and services, particularly during the COVID-19 pandemic. At the 
same time, our bank branches are a key part of our strategy to expand access to 
banking services. The Firm has opened bank branches in all of the lower 48 states. 
And, since January 2021, we have opened 47 out of 100 planned new branches in LMI 
communities, many within Black, Hispanic and Latino populations. As of December 
2021, approximately 27% of Chase branches in new markets are in LMI communities. 
We have also committed to open 17 Community Center Branches, which offer 
additional resources for communities that have lacked access to traditional banking, 
and to hire more than 150 Community Managers (see page 48). In addition, we are 
increasing marketing to reach more customers who are currently underserved, 
underbanked or unbanked.