2021 Environmental Social & Governance Report

SPEND MORE WITH DIVERSE SUPPLIERS
• 
Spend an additional $750 million with Black, Hispanic and Latino suppliers.
• 
Spent an additional $155 million with 140 Black, Hispanic and Latino suppliers.
IMPROVE FINANCIAL HEALTH AND ACCESS TO BANKING
• 
Help one million consumers open low-cost checking or savings accounts by 
opening branches in underserved communities and increasing marketing to 
reach more underserved, unbanked or underbanked consumers.
• 
Hire 150 community managers and open new Community Center branches in 
underserved communities.
• 
Continue to invest in our real estate presence in low-to-moderate income 
neighborhoods around the country.
• 
Helped customers open more than 200,000 low-cost checking accounts with no overdraft fees. 
• 
Opened an additional 10 Community Center branches in low-to-moderate communities, often in urban areas with larger Black, Hispanic and Latino populations.
• 
Opened 47 out of 100 new branches in low-to-moderate income communities, many with larger Black, Hispanic and Latino populations.
• 
Hired more than 100 Community Managers in underserved communities who serve as local ambassadors to build and nurture relationships with community leaders, 
nonprofit partners and small businesses.
BUILD A MORE DIVERSE AND INCLUSIVE WORKFORCE
• 
Build a more equitable and representative workforce and hold executives 
accountable by incorporating priorities and progress into year-end performance 
evaluations and compensation decisions for members of the Operating 
Committee and their direct reports. 
• 
Expanded our Accountability Framework to include additional select senior leaders. 
• 
Expanded the Diversity, Equity and Inclusion program to create three new employee programs supporting Hispanic and Latino employees, LGBT+ employees and 
Asian and Pacific Islander employees.
• 
The Firm pledged to hire 4,000 Black students by 2024, and exceeded the total goal this year by hiring 4,192 Black students as interns, fellows and entry-level analysts.