Business Communication

particular message.
A
DVANTAGES
 
OF
 E-
MAIL
1.
It permits sending to and receiving messages from others having e-mail address.
2.
It transmits the message almost immediately. Thus, its speed is very fast.
3.
It does not require the presence of the receiver of the message at the other end. The message
is delivered into his mailbox and it can be checked by the receiver by opening his mailbox
at any time.
4.
It directly reaches the concerned individual’s electronic mailbox.
5.
It ensures a higher degree of secrecy of the message.
6.
It is a very cheap medium of communication. Hard copy letters and memorandums can
often be replaced by electronic mail.
7.
Message can be sent at any time, day or night, decreasing problems brought about by
differences in time zone.
8.
Identical message can be sent to many people simultaneously.
E-
MAIL
 E
TIQUETTES
1.
Timely respond to e-mail message.
2.
For convenience of receiver provide clearly worded subject lines for all messages.
3.
Use short paragraph for gaining reader’s attention.

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Communication and Technology / 43
4.
Be complete and concise and avoid rambling.
5.
Use upper and lower-case letters. It is easier to read. All capital letter is considered
‘Shouting’, which should be avoided.
6.
Avoid inappropriate and unpleasant language.
7.
Avoid adding too many attachments to your message.
8.
Always write personal name if your mail system allows it. Personal names attached to your
address signify you better than your e-mail address.
9.
Reread and proofread the message before sending.
10.
Use spell check for correct spelling and ensure that the message is free from grammatical
error.
4.4 SHORT MESSAGE SERVICE (SMS)
Short Message Service (SMS) is the facility to send and receive the text messages to and from mobile
telephone. SMS is a communication protocal allowing the interchange of short text messages between
moblie telephone devices. SMS text messaging is the most widely used data application on the planet,
with 2.4 billion active users, or 74% of all mobile phone subscribers sending and receiving text
messages on their phones. The text may be in the form of words or numbers or an alphanumeric
combination. With SMS, an active mobile handset is able to receive or submit a sort message at any
time, independent of whether a voice or data call is in progress.