Careers in Accommodation

POSSIBLE CAREER PATHS
Expand business, purchase larger operation, Manager/Executive in other tourism businesses.
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Chief Concierge
OVERVIEW
A chief concierge supervises both guest services attendants and concierges. A concierge serves the needs of guests in hotels, resorts and other accommodation facilities by providing information and special services to enhance guests visits. The position is varied: a concierge may be asked to book elusive theatre tickets, give directions to a local festival or recommend a doctor.
EXPERIENCE REQUIRED
Good communication skills and customer service skills are required. Also necessary is a strong knowledge of the community, area and region, as is guest services or concierge experience. Also requested might be skills or experience in problem solving, organization and time management, and supervision. A second language may also be a requirement.
DUTIES
Supervise and direct guest services attendants and concierges, communicate directly with guests, in person or by telephone, provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules, provide area maps, brochures and other literature, arrange tickets, bookings, appointments and reservations for guests.
RECOMMENDED EDUCATION
A secondary school diploma is required. Post-secondary training in tourism or hospitality management is an asset.
POSSIBLE CAREER PATHS
Assistant Front Office Manager, Ships Purser, Front Office Manager, Sales Manager, General Manager.