150. Complete the email opening with the suitable word.
I'm writing ________ tell you I can't come to the seminar.
to
151. Find the writer for the sentence from an email.
Just let me know when you can ship the order.
A regular customer
152. Find the writer for the sentence from an email.
Just let me know if you have any more problems with your product.
A regular supplier
153. Fill in the statement with the appropriate collocation.
Good customer service continues long after the customer places an order. Every contact must contribute to ______________ if a company wants to build a long-term relationship.
Customer satisfaction
154. Fill in the statement with the appropriate collocation.
If there are delivery problems, the company must __________ politely and efficiently.
Deal with complaints
155. Complete the post on a customer service forum with the suitable phrase.
I've just received my new Internet box, but I'm having ________Can anybody help me?
Installation problems
156. Choose the correct answer.
Plastic is produced by _______.
Polyplasto Inc.
157. Choose the correct answer.
Plastic and packaging are delivered by _________.
Bigtruck Ltd
158. Choose the correct answer.
Toys parts are assembled and packaged by _________.
Lasseters factory
159. Find the appropriate word for the given definition.
Delivers materials or products to the manufacturer or to the customer.
A forwarder
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