337.
always best to try to attend to
your customer first - however, the
key is explaining to your boss why you are needed urgently by
the customer, and then to assure your boss that you will attend to
his or her needs as soon as possible (unless it’s
absolutely an
urgent matter).
As an example:
The customer always comes first, and bosses know this most of
the time. In situations where a boss may request your assistance
at the same time as a customer, it’s easy to approach the boss to
see what it is they need, get the information, and explain to them
that you will be jumping on that task as soon as you are finished
assisting the customer. The customer is your source of business
and you need to be sure they are taken care of in a timely
manner.
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